Regional Customer Complaint Lead
- Quality
- Syngenta Seeds
- Nampa, ID
Job description
This vacancy has now expired. Please see similar roles below...
At Syngenta, we believe every employee has a role to play in safely feeding the world and taking care of our planet. To support that challenge, the Vegetable and Flower team is currently seeking a Regional Customer Complaint Lead, located in Nampa, Idaho or Boise, Idaho.
Responsibilities
- Lead the complaint handling process for customer complaints for the Regional Vegetables business by:
- Assist in registration of complaints in the Quality Management System.
- Initiating and coordinating actions to gather data for analyses.
- Accurate filing of complaint management data in the Quality Management System.
- Coordination of root cause analysis.
- Monitoring and support the process of complaint settlement.
- Support and train local stakeholders.
- Contribute to the overall analysis of customer complaints, to support detection of trends and tracking of KPI’s
- Actively review the process of complaint handling and report opportunities for improvement.
- Support Legal department in court cases for Regional Vegetables supplied products.
- Support the Global Quality Organization in harmonization and governance of the global complaint handling process currently shared with Field Crops and Flowers.
Accountabilities
- Responsible to handle customer complaints at case level towards root cause analysis and defined improvement actions. Monitor the process of complaint settlement at case level.
- Responsible for actively review the process of complaint handling and report opportunities for improvement.
- Report to functional leads and Regional Commercial Vegetables Leadership team about trends in complaint causes and needs for improvement.
- Lead the preparation of technical defense reports in legal cases in close cooperation with legal department for all products supplied in the Region.
- Represent the company in function related external relations. Provide expertise to external relations being contacted with respect to complaint cases (lawyers, experts, insurance company, insurance expert, etc).
- Create awareness of the Complaint Handling Process by organizing trainings and provide management support towards active complaint handling.
- Native English speaker and preferably proficient in Spanish to support Latin countries.
- Bachelor/master’s level in work experience and/or education. Preferably within a technical seeds discipline or Quality.
- Basic knowledge of relevant genetic, physiologic and pathologic aspects of vegetable products and applied detection techniques.
- General horticultural know how of vegetable products and culturing methods.
- Good understanding of SAP MRP/ERP system (specifically quality related: batch relation, stock overview, deliveries)
- Basic experience in seed operations.
- Ability to work and interact effectively with the regional organizations (R&D, Supply Chain, Marketing & Sales, etc.).
- Understanding of the Vegetables business organization and operational processes.
- Broad understanding of the processes in the business chain.
- Basic know how of Quality management and Quality Assurance / Stewardship techniques.
- Knowhow of SAP (specifically quality module: batch relation, stock overview, deliveries)
What We Offer:
- Full Benefit Package (Medical, Dental & Vision) that starts the same day you do.
- 401k plan with company match, Profit Sharing & Retirement Savings Contribution.
- Open Vacation Policy with a minimum of 15 days of vacation and up to 30 days with manager approval, plus paid holidays.
- Maternity/Paternity Leave, Education Assistance, Wellness Programs and Corporate Discounts among other benefits.
- A culture that celebrates diversity & inclusion, promotes professional development and strives for a work-life balance that supports the team members.
WL 4A
Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.

Join the most trusted and collaborative team in agriculture
We offer very diverse opportunities for leaders, experts, students and graduates. And we will nurture you, so you can grow and contribute in your own unique way.
Join our talent networkLatest jobs
Salary
Location
us, Omaha
Job Type
Permanent
Function
Customer Service
Remote or Office
Remote working available
Brand
Syngenta Seeds
Location
Omaha, NE
Description
This role is integral to ensuring a seamless customer experience by efficiently managing orders, addressing inquiries, and providing detailed product information. The ideal candidate will be a service
Reference
1adbe09a-71f5-47f6-a3df-fe1d502a4ee5
Expiry Date
01/01/0001
Salary
Location
mx, Mexico City
Job Type
Permanent
Function
Sales
Remote or Office
On-site
Brand
Syngenta Crop Protection
Location
Ciudad de México
Description
UbicaciónCiudad de MéxicoHacemos la diferenciaBuscamos un profesional dinámico y estratégico para liderar nuestras iniciativas de ventas con cuentas clave en la cadena de valor agroindustrial de Méxic
Reference
03c6d2ca-211c-405e-b708-5b2cb5b5539b
Expiry Date
01/01/0001
Salary
Location
uy, Montevideo
Job Type
Permanent
Function
HR Operations
Remote or Office
On-site
Brand
Syngenta Crop Protection
Location
Montevideo
Description
Location:Montevideo UruguayWe make a differenceYou will be part of the HR operations team and will support the area.Purpose of the role: The Business Analyst translates payroll business requirements i
Reference
686a140a-93bd-4bbe-8dd4-74019c2e844c
Expiry Date
01/01/0001
Salary
Location
br, Formosa
Job Type
Internship
Function
P&S Management / Support
Remote or Office
On-site
Brand
Syngenta Seeds
Location
Formosa
Description
Não pensamos em um futuro melhor, sem que ele seja construído agora. A Syngenta valoriza a diversidade por isso que as vagas de jovem aprendiz são afirmativas, estamos à procura de Jovens Negros ou Pa
Reference
e242b18c-60c5-4b37-9768-3e6ad86b5e22
Expiry Date
01/01/0001
Salary
Location
br, Uberlandia
Job Type
Permanent
Function
Commercial management / Support
Remote or Office
On-site
Brand
Syngenta Seeds
Location
Uberlandia
Description
Nós fazemos a diferença: Você fará parte da equipe de Suporte a Vendas do nosso negócio da Sementes. Veja mais detalhes abaixo:Responsabilidades:Atuar como ponto focal de vendas, responsabilizando-se
Reference
0d932d42-25c0-461e-913b-ac671e66da12
Expiry Date
01/01/0001
Salary
Location
ua, Kiev
Job Type
Permanent
Function
Commercial management / Support
Remote or Office
On-site
Brand
Syngenta Crop Protection
Location
Kiev
Description
Зона відповідальності: Південно-Східний регіон УкраїниТехнічні консультації та підтримка:Знайомити представників агрохолдингів з новими системами захисту та рішеннями компанії «Сингента»Організовувати
Reference
c0afd6b1-05ba-4525-b06a-6a081ed9272e
Expiry Date
01/01/0001
Salary
Location
br, Sao Paulo
Job Type
Permanent
Function
Digital
Remote or Office
On-site
Brand
Syngenta Group
Location
Sao Paulo
Description
Desenvolver APIs e serviços backend com Node.js e NestJS, seguindo padrões estabelecidos.Apoiar na construção e manutenção de aplicações baseadas em ECS, Lambda, API Gateway e RDS (PostgreSQL);Escreve
Reference
d975f541-b419-44c0-93c0-02f616318952
Expiry Date
01/01/0001
Salary
Location
pl, Warsaw
Job Type
Internship
Function
Marketing
Remote or Office
On-site
Brand
Syngenta Crop Protection
Location
Warsaw
Description
Miejsce pracy: Warszawa Tryb pracy: zdalnie/ praca hybrydowaCzas trwania: 12 miesięcyForma zatrudnienia: umowa zlecenieZadania:Wsparcie w zakresie realizacji aktywności marketingowych (online)Monitori
Reference
4818caca-f4c2-483c-95ac-cb88fb645f84
Expiry Date
01/01/0001
Salary
Location
br, Sao Paulo
Job Type
Permanent
Function
Supply Chain Management
Remote or Office
On-site
Brand
Syngenta Crop Protection
Location
Sao Paulo
Description
Analyze and continually improve planning parameters;Analyze and visualize large data sets;Develop and implement new tools, processes and dashboards;Ownership of reporting to support our budgeting and
Reference
c665f094-cc21-4b0c-b0b9-243be7c5e239
Expiry Date
01/01/0001
Salary
Location
ar, Coronel Suárez
Job Type
Permanent
Function
Commercial management / Support
Remote or Office
On-site
Brand
Syngenta Crop Protection
Location
Coronel Suárez
Description
Ubicación Bolívar, Henderson, Coronel Suárez - ArgentinaHacemos la diferenciaSerás parte del equipo de Servicio Técnico dando soporte al área, a través de los valores Pasión por el Cliente, Ejecución
Reference
931d3ddf-2a8e-4966-b84d-c1df9b95a014
Expiry Date
01/01/0001
Articles you might be interested in
.jpg)
Teaser
NewsContent Type
BlogPublish date
07/18/2022
Summary
Collaboration and innovation are at the heart of Syngenta Group’s approach to global agriculture. Driven by that spirit, the company recently convened “Innovating Together” in Tel Aviv, a three-day co
.jpg)
Teaser
StoriesContent Type
BlogPublish date
07/15/2022
Summary
The My Garden project started by our Syngenta Group Ambassador comes to its grand finale, with a group of friends enjoying Aleksander’s fresh produce. Over the past few months our Syngenta Group Amba
.jpg)
Teaser
NewsContent Type
BlogPublish date
07/14/2022
Summary
By Syngenta Group News Service May 2022 Syngenta Group CEO Erik Fyrwald calls for wider science-based dialogue on transforming agriculture. In a recent interview with Switzerland’s NZZ am Sonntag, our

Teaser
NewsContent Type
BlogPublish date
07/13/2022
Summary
Licensing agreement with HL Hutchinsons (HLH) signed to supply farmers with precision soil analysis service Interra® Scan offers one of the world’s highest resolution soil mapping services to optimiz
+(1).jpg)
Teaser
NewsContent Type
BlogPublish date
07/04/2022
Summary
Syngenta Group is committed to building on our rich network of strategic sustainability partnerships with academic institutions, the food value chain, agricultural businesses and farmers to increase t
Join the most trusted and collaborative team in agriculture
Every one of our talented employees helps shape who we are and the impact we make on agriculture.
We offer very diverse opportunities for leaders, experts, students and graduates. And we will nurture you, so you can grow and contribute in your own unique way.
Start your job search now
Every one of our talented employees helps shape who we are and the impact we make on agriculture.
We offer very diverse opportunities for leaders, experts, students and graduates. And we will nurture you, so you can grow and contribute in your own unique way.
- Nampa, ID