Regional Customer Complaint Lead
- Quality
- Syngenta Seeds
- Nampa, ID
Job description
This vacancy has now expired. Please see similar roles below...
At Syngenta, we believe every employee has a role to play in safely feeding the world and taking care of our planet. To support that challenge, the Vegetable and Flower team is currently seeking a Regional Customer Complaint Lead, located in Nampa, Idaho or Boise, Idaho.
Responsibilities
- Lead the complaint handling process for customer complaints for the Regional Vegetables business by:
- Assist in registration of complaints in the Quality Management System.
- Initiating and coordinating actions to gather data for analyses.
- Accurate filing of complaint management data in the Quality Management System.
- Coordination of root cause analysis.
- Monitoring and support the process of complaint settlement.
- Support and train local stakeholders.
- Contribute to the overall analysis of customer complaints, to support detection of trends and tracking of KPI’s
- Actively review the process of complaint handling and report opportunities for improvement.
- Support Legal department in court cases for Regional Vegetables supplied products.
- Support the Global Quality Organization in harmonization and governance of the global complaint handling process currently shared with Field Crops and Flowers.
Accountabilities
- Responsible to handle customer complaints at case level towards root cause analysis and defined improvement actions. Monitor the process of complaint settlement at case level.
- Responsible for actively review the process of complaint handling and report opportunities for improvement.
- Report to functional leads and Regional Commercial Vegetables Leadership team about trends in complaint causes and needs for improvement.
- Lead the preparation of technical defense reports in legal cases in close cooperation with legal department for all products supplied in the Region.
- Represent the company in function related external relations. Provide expertise to external relations being contacted with respect to complaint cases (lawyers, experts, insurance company, insurance expert, etc).
- Create awareness of the Complaint Handling Process by organizing trainings and provide management support towards active complaint handling.
- Native English speaker and preferably proficient in Spanish to support Latin countries.
- Bachelor/master’s level in work experience and/or education. Preferably within a technical seeds discipline or Quality.
- Basic knowledge of relevant genetic, physiologic and pathologic aspects of vegetable products and applied detection techniques.
- General horticultural know how of vegetable products and culturing methods.
- Good understanding of SAP MRP/ERP system (specifically quality related: batch relation, stock overview, deliveries)
- Basic experience in seed operations.
- Ability to work and interact effectively with the regional organizations (R&D, Supply Chain, Marketing & Sales, etc.).
- Understanding of the Vegetables business organization and operational processes.
- Broad understanding of the processes in the business chain.
- Basic know how of Quality management and Quality Assurance / Stewardship techniques.
- Knowhow of SAP (specifically quality module: batch relation, stock overview, deliveries)
What We Offer:
- Full Benefit Package (Medical, Dental & Vision) that starts the same day you do.
- 401k plan with company match, Profit Sharing & Retirement Savings Contribution.
- Open Vacation Policy with a minimum of 15 days of vacation and up to 30 days with manager approval, plus paid holidays.
- Maternity/Paternity Leave, Education Assistance, Wellness Programs and Corporate Discounts among other benefits.
- A culture that celebrates diversity & inclusion, promotes professional development and strives for a work-life balance that supports the team members.
WL 4A
Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Join the most trusted and collaborative team in agriculture
We offer very diverse opportunities for leaders, experts, students and graduates. And we will nurture you, so you can grow and contribute in your own unique way.
Join our talent networkLatest jobs
Salary
Location
us, Wilmington
Job Type
Permanent
Function
Sales
Remote or Office
On-site
Brand
Syngenta Seeds
Location
Wilmington, OH
Description
As an Independent Seed Advisor promoting the sales of Golden Harvest®, you will sell, distribute and service seed products directly to growers. You will be part of a network of independent seed seller
Reference
6b0f961b-c977-4b7e-8fe5-6ad16fb38905
Expiry Date
01/01/0001
Salary
Location
us, Mount Vernon
Job Type
Permanent
Function
Sales
Remote or Office
On-site
Brand
Syngenta Seeds
Location
Mount Vernon, NY
Description
As an Independent Seed Advisor promoting the sales of Golden Harvest®, you will sell, distribute and service seed products directly to growers. You will be part of a network of independent seed seller
Reference
c7314580-a0b0-4443-b507-42e5484f70b1
Expiry Date
01/01/0001
Salary
Location
us, Bad Axe
Job Type
Permanent
Function
Sales
Remote or Office
On-site
Brand
Syngenta Seeds
Location
Bad Axe, MI
Description
As a GHX Certified Advisors promoting the sales of Golden Harvest®, you will sell, distribute and service seed products directly to growers. You will be part of a network of independent seed sellers w
Reference
67c4df6d-286e-41b8-8790-26e97b52badc
Expiry Date
01/01/0001
Salary
Location
us, Charlotte
Job Type
Permanent
Function
Sales
Remote or Office
On-site
Brand
Syngenta Seeds
Location
Charlotte, NC
Description
As an Independent Seed Advisor promoting the sales of Golden Harvest®, you will sell, distribute and service seed products directly to growers. You will be part of a network of independent seed seller
Reference
720c215c-7a40-4bb0-8ae7-5007a27680ce
Expiry Date
01/01/0001
Salary
Location
pl, Wrocław
Job Type
Permanent
Function
Operations & Trialing
Remote or Office
On-site
Brand
Syngenta Seeds
Location
Wrocław
Description
Lokalizacja: woj. dolnośląskieObowiązki: Koordynacja działań w terenie oraz zarządzanie zespołem, w skład którego wchodzą: Agronom Polowy (Field Agronomist) i Specjalista ds. Fenotypowania (Phenotypin
Reference
ee98a9b4-e04d-46c6-b0ee-83ca3b8a25cd
Expiry Date
01/01/0001
Salary
Location
ua, Kyiv
Job Type
Temporary
Function
Logistics
Remote or Office
On-site
Brand
Syngenta Crop Protection
Location
Kyiv
Description
Основні обов’язки:Ефективне управління всіма аспектами доставки на умовах DAP (Інкотермс) та експрес-доставки клієнтам, транспортування демонстраційної продукції, сировини та готових товарів між склад
Reference
d9382f2f-0390-446d-8ffd-6b3f079c7efb
Expiry Date
01/01/0001
Salary
Location
ua, Zhytomyr
Job Type
Permanent
Function
Sales
Remote or Office
On-site
Brand
Syngenta Crop Protection
Location
Zhytomyr
Description
Зона відповідальності: Вінницька, Житомирська, Рівненська та Волинська областіОбов'язки:Реалізація комерційної політики компаніїУправління каналами збутуКерівництво та управління командою продажівОрга
Reference
d747ac6e-11e5-4099-ada0-b1d54e48f8e1
Expiry Date
01/01/0001
Salary
Location
hu, Budapest
Job Type
Permanent
Function
Tax
Remote or Office
On-site
Brand
Syngenta Group
Location
Budapest
Description
As a Senior Group Transfer Pricing Tax Manager you will be responsible for leading all TP affairs of assigned countries / territories to achieve group tax objectives, ensure compliance with regulatory
Reference
3a14b4ad-150b-40fc-bd01-83830dc46814
Expiry Date
01/01/0001
Salary
Location
fr, Aigues-Vives
Job Type
Permanent
Function
Formulation Fill and Pack
Remote or Office
On-site
Brand
Syngenta Crop Protection
Location
Aigues-Vives
Description
C’est le moment idéal pour rejoindre Syngenta. Nous recherchons un(e) :Responsable Electricité Instrumentation et Automatisme (h/f)CDI, basé à Aigues Vives (30)Vos missions principales seront les suiv
Reference
774f1946-0388-4914-a724-9aeb28643616
Expiry Date
01/01/0001
Salary
Location
ru, Ryazan
Job Type
Permanent
Function
Sales
Remote or Office
On-site
Brand
Syngenta Seeds
Location
Ryazan
Description
Создание спроса среди конечных потребителей на семена полевых культур в зоне ответственности в соответствии с планом продаж, согласованным с руководителем по продажам семян и региональным менеджером п
Reference
81d2fa42-8244-41ca-9d67-4726e2a61ec3
Expiry Date
01/01/0001
Articles you might be interested in
Teaser
NewsContent Type
BlogPublish date
07/18/2022
Summary
Collaboration and innovation are at the heart of Syngenta Group’s approach to global agriculture. Driven by that spirit, the company recently convened “Innovating Together” in Tel Aviv, a three-day co
Teaser
StoriesContent Type
BlogPublish date
07/15/2022
Summary
The My Garden project started by our Syngenta Group Ambassador comes to its grand finale, with a group of friends enjoying Aleksander’s fresh produce. Over the past few months our Syngenta Group Amba
Teaser
NewsContent Type
BlogPublish date
07/14/2022
Summary
By Syngenta Group News Service May 2022 Syngenta Group CEO Erik Fyrwald calls for wider science-based dialogue on transforming agriculture. In a recent interview with Switzerland’s NZZ am Sonntag, our
Teaser
NewsContent Type
BlogPublish date
07/13/2022
Summary
Licensing agreement with HL Hutchinsons (HLH) signed to supply farmers with precision soil analysis service Interra® Scan offers one of the world’s highest resolution soil mapping services to optimiz
Teaser
NewsContent Type
BlogPublish date
07/04/2022
Summary
Syngenta Group is committed to building on our rich network of strategic sustainability partnerships with academic institutions, the food value chain, agricultural businesses and farmers to increase t
Join the most trusted and collaborative team in agriculture
Every one of our talented employees helps shape who we are and the impact we make on agriculture.
We offer very diverse opportunities for leaders, experts, students and graduates. And we will nurture you, so you can grow and contribute in your own unique way.
Start your job search now
Every one of our talented employees helps shape who we are and the impact we make on agriculture.
We offer very diverse opportunities for leaders, experts, students and graduates. And we will nurture you, so you can grow and contribute in your own unique way.
- Nampa, ID