Customer IT Support Specialist
- Business & Corporate Functions IT
- Madrid
- Syngenta Group
Job description
This vacancy has now expired. Please see similar roles below...
MAKE A DIFFERENCE
As a Customer IT Support Specialist, you will become an expert of our Cropwise products and the point of contact for our digital teams in Europe; you will be expected to help those users with software issues by effectively collaborating with product managers, engineers & stakeholders, coach users in how to use our products and contribute to the users' self-service knowledge base.
We all have a critical role to play and add value. Here is how this role will help:
- Responding to incoming Zendesk tickets & potentially phone calls during business hours
- Connecting to customer’s computers and tablets system via remote access
- Support a variety of users with divergent needs and skill levels
- Triaging requests with L2 & L3 and communicating solution to users, respecting the agreed SLA
- Configuring Zendesk and other support infrastructure
- Collaborate with tech writers to reflect recurring customer requests in our knowledge base and maintain records of work activities and documents recurring, difficult or complex problems. identifies trends, recommends solutions and resources.
- Monitor customer support & success data
- Train support, success & stakeholders on the product
- Establish and maintain effective working relationships with users, supervisors, fellow employees
- Work with technicians and administrators to resolve issues that require extra attention or indicate a larger problem within the IT ecosystem
- Manage projects
WHAT WE ARE LOOKING FOR.
We are highly people-focused – we look for professionals who are engaged, collaborative and excellent in execution. Leaders are expected to communicate effectively, develop teams and lead by example. Our industry and our function are changing rapidly so we are looking for new team members with a strong desire to develop themselves.
You will be a great fit if you have:
- 3-5 years of experience in a similar role, supporting customers via email, live chat, and ticket systems.
- Expertise in software development & hardware.
- Intermediary knowledge of IT Governance (ITIL), Project Management (PMBOK) and Agile (SCRUM/SAFe).
- Good to excellent written and verbal communication skills in English and Russian are a must.
- Basic to intermediary knowledge of programming logic and databases.
- Strong Service-orientation: being helpful, solution-oriented
- Confidence in talking to customers on the phone
- Facility for translating user needs into viable solutions.
- Basic knowledge about agriculture (concepts of cultivation, day-to-day activities on the farm, pest control, phenological stages, etc.) is a plus.
WHAT WE OFFER
- A role which contributes to valuable and impactful work in a stimulating and international environment
- Flexible working arrangements and environment with an open culture and diverse workforce, a possibility of working from home
- Competitive salary and benefits package
- The opportunity to work with and learn from highly qualified and experienced employees
- A culture that promotes work/life balance, celebrates diversity and offers numerous events throughout the year
- Learning culture and a wide range of development options, including access to learning platforms (Degreed, LinkedIn Learning, O’Reilly)
- High quality office environment
Syngenta has been ranked as a top employer by Science Journal.
Learn more about our team and our mission here: https://www.youtube.com/watch?v=OVCN_51GbNI
Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
ABOUT SYNGENTA
Syngenta Group is a $28B leading science-based agtech company, operating in more than 100 countries, with more than 50’000 employees. We are proud to stand at the forefront of the tech revolution in agriculture. Using the latest digital innovations, data, and cutting-edge technologies we want to transform the way that crops are managed and enable farmers and agronomists to enhance efficiency and sustainable food production.
Our business success reflects the quality and skill of our people. We recognize that human diversity is as important to our business as biodiversity. Embracing the unique perspectives and capabilities of our employees helps us continue to catalyze innovation, maximize performance, and create business value. Join us and help shape the future of agriculture.

Join the most trusted and collaborative team in agriculture
We offer very diverse opportunities for leaders, experts, students and graduates. And we will nurture you, so you can grow and contribute in your own unique way.
Join our talent networkLatest jobs
Salary
Location
gb, Bracknell
Job Type
Permanent
Function
Research Bioscience
Remote or Office
On-site
Brand
Syngenta Crop Protection
Location
Bracknell
Description
About the roleWe have an exciting opportunity for a a talented and versatile Principal Scientist to join our Bioperformance group opportunity to grow and lead in a dynamic, matrix organization focused
Reference
4f697a1e-983e-4b7b-a3e5-2574c8f6dec7
Expiry Date
01/01/0001
Salary
Location
us, Slater
Job Type
Permanent
Function
Operations & Trialing
Remote or Office
On-site
Brand
Syngenta Seeds
Location
Slater, IA
Description
We are seeking a detail-oriented Research Associate to join our Seed Lab team. In this role, you'll manage seed lab activities and lead a team to ensure efficient and high-quality operations. Join ou
Reference
05ebf956-adbb-4029-805f-aa14d5f8e8b8
Expiry Date
01/01/0001
Salary
Location
us, Durham
Job Type
Permanent
Function
Analytics & Data Sciences
Remote or Office
On-site
Brand
Syngenta Seeds
Location
Durham, NC
Description
You will work closely with trait research scientists, breeders, bioinformaticians, and software engineers to translate scientific needs into comprehensive digital solutions that transform how we disco
Reference
37f91853-f91a-4b52-9fe3-3ff224145434
Expiry Date
01/01/0001
Salary
Location
br, Sao Paulo
Job Type
Internship
Function
Commercial management / Support
Remote or Office
On-site
Brand
Syngenta Crop Protection
Location
Sao Paulo
Description
Estamos em busca de jovens talentos que queiram nos ajudar a construir um futuro mais sustentável e inovador para a agricultura brasileira! Somos líderes globais no setor agrícola e desempenhamos um p
Reference
170ed34b-061f-4e03-9b2b-e97fa9c8b91d
Expiry Date
01/01/0001
Salary
Location
nl, Bergen Op Zoom
Job Type
Permanent
Function
Supply Chain Management
Remote or Office
On-site
Brand
Syngenta Crop Protection
Location
Bergen Op Zoom
Description
We are looking for a new Supply Chain and Customer Service Lead to increase business value by improving our sales and operations planning processes in the Benelux region. In this role, you’ll be leadi
Reference
0d811741-62a9-406b-907a-d54e8060903e
Expiry Date
01/01/0001
Salary
Location
br, Uberlândia
Job Type
Permanent
Function
Operations & Trialing
Remote or Office
On-site
Brand
Syngenta Seeds
Location
Uberlândia
Description
At Syngenta, our goal is to build the most collaborative and trustworthy team in agriculture, providing top-quality seeds and innovative crop protection solutions that improve farmers' success. To sup
Reference
9cc390a3-f290-4ae7-85cc-01c1e068edfe
Expiry Date
01/01/0001
Salary
Location
ch, Basel
Job Type
Permanent
Function
Marketing
Remote or Office
On-site
Brand
Syngenta Crop Protection
Location
Basel
Description
As the Global Product Manager for Rice Crop Protection, you will play a crucial role in maximizing the short and long-term value of new and existing Active Ingredients through excellence in Product/Po
Reference
72b2e875-83f3-45dc-a534-90c68b83943e
Expiry Date
01/01/0001
Salary
Location
us, PEKIN
Job Type
Permanent
Function
SE Production Operations
Remote or Office
On-site
Brand
Syngenta Seeds
Location
Pekin, IL
Description
Operate equipment and systems in accordance with site specific activities.Drive Forklifts, operate pallet wraps, support systems such as conditioning, packaging, and treating.May assist in managing fi
Reference
022dce15-babf-4ee0-a4cd-d259a7c3d212
Expiry Date
01/01/0001
Salary
Location
us, Dassel
Job Type
Permanent
Function
SE Production Operations
Remote or Office
On-site
Brand
Syngenta Seeds
Location
Dassel, MN
Description
Operate equipment and systems in accordance with site specific activities.Drive Forklifts, operate pallet wraps, support systems such as conditioning, packaging, and treating.May assist in managing fi
Reference
6177cacc-eda9-4091-9b8f-5b62ef927978
Expiry Date
01/01/0001
Salary
Location
br, Sao Paulo
Job Type
Permanent
Function
Finance Business Partnering
Remote or Office
On-site
Brand
Syngenta Group
Location
Sao Paulo
Description
Você fará parte da equipe de Backoffice, atuando no suporte as operações de Barter da Syngenta e nas operações de trading da Nutrade. Você viverá e experimentará um papel crítico para o nosso negóci
Reference
898287c3-1980-4a5d-b0cf-b9b3a97a07cc
Expiry Date
01/01/0001
Articles you might be interested in
.jpg)
Teaser
NewsContent Type
BlogPublish date
07/18/2022
Summary
Collaboration and innovation are at the heart of Syngenta Group’s approach to global agriculture. Driven by that spirit, the company recently convened “Innovating Together” in Tel Aviv, a three-day co
.jpg)
Teaser
StoriesContent Type
BlogPublish date
07/15/2022
Summary
The My Garden project started by our Syngenta Group Ambassador comes to its grand finale, with a group of friends enjoying Aleksander’s fresh produce. Over the past few months our Syngenta Group Amba
.jpg)
Teaser
NewsContent Type
BlogPublish date
07/14/2022
Summary
By Syngenta Group News Service May 2022 Syngenta Group CEO Erik Fyrwald calls for wider science-based dialogue on transforming agriculture. In a recent interview with Switzerland’s NZZ am Sonntag, our

Teaser
NewsContent Type
BlogPublish date
07/13/2022
Summary
Licensing agreement with HL Hutchinsons (HLH) signed to supply farmers with precision soil analysis service Interra® Scan offers one of the world’s highest resolution soil mapping services to optimiz
+(1).jpg)
Teaser
NewsContent Type
BlogPublish date
07/04/2022
Summary
Syngenta Group is committed to building on our rich network of strategic sustainability partnerships with academic institutions, the food value chain, agricultural businesses and farmers to increase t
Start your job search now
Every one of our talented employees helps shape who we are and the impact we make on agriculture.
We offer very diverse opportunities for leaders, experts, students and graduates. And we will nurture you, so you can grow and contribute in your own unique way.
Join the most trusted and collaborative team in agriculture
Every one of our talented employees helps shape who we are and the impact we make on agriculture.
We offer very diverse opportunities for leaders, experts, students and graduates. And we will nurture you, so you can grow and contribute in your own unique way.
- Madrid