Senior Executive Customer Service

Role Overview

We are seeking a dynamic professional to join our Customer Service & Logistics team, responsible for managing end-to-end supply chain operations, C&F coordination, and customer service excellence.

Key Responsibilities

Supply Chain Management

• Monitor and analyze constraint/unconstraint forecasts
• Ensure optimal inventory levels at C&F locations
• Coordinate with Distribution Manager for timely supply execution
• Manage supply status reviews and reporting

C&F Operations

• Implement and monitor C&F SOP compliance
• Drive timely order billing and documentation
• Track POD status and coordinate with transporters
• Generate regular performance reports using Power BI

Customer Service

• Support CSM in maintaining service excellence
• Ensure timely resolution of customer queries
• Maintain strong relationships with key stakeholders
• Participate in continuous improvement initiatives

Syngenta Crop Protection

As a world market leader in crop protection, we help farmers to counter these threats and ensure enough safe, nutritious, affordable food for all – while minimizing the use of land and other agricultural inputs.

Syngenta Crop Protection keeps plants safe from planting to harvesting.  From the moment a seed is planted through to harvest, crops need to be protected from weeds, insects and diseases as well as droughts and floods, heat and cold.

Syngenta Crop Protection is headquartered in Switzerland.

Education

• Bachelor's degree in Supply Chain, Business Administration, or related field
• Professional certification in Supply Chain Management (preferred)

Experience

• Years: 3-5 years
• Industry: FMCG/Chemical/Manufacturing
• Systems: SAP(O2C module)
• Tools: Power BI, Advanced Excel

Technical Skills

• Proficient in SAP O2C processes
• Advanced Excel (VLOOKUP, Pivot Tables, Macros)
• Power BI dashboard creation and analysis
• Data analysis and reporting

Soft Skills

• Excellent written and verbal communication
• Strong analytical and problem-solving abilities
• Process orientation and attention to detail
• Proactive approach to task management
• Team collaboration and stakeholder management

Performance Indicators

• Order fulfillment accuracy
• Documentation compliance
• Reporting timeliness
• Customer satisfaction metrics
• Process improvement initiatives

Growth Opportunities

• Team leadership roles
• Process optimization projects
• Cross-functional exposure
• Skill enhancement program