ERP SAP Global Basis Lead

Location: São Paulo, São Paulo

Role Purpose

• Technology management: Strong hands-on SAP Basis experience with a mix blend of  managing Support &  upgrades engagements,
• Exposure of SAP roadmap planning and execution, SAP architecture designing, latest SAP technologies like Cloud/ HANA platform
• Hands on experience in managing infrastructure in Public Cloud
• Service Management: Manage the total scope of IT delivery (Cost, Quality and Time)
• Strong Stakeholder & Vendor Management: Maintain good relationship with Syngenta Stakeholders & Strategic Partners/Vendors
• Experienced in managing Transition of SAP Basis Service

Accountabilities

• Proficient in managing SAP transport management and the release management from platform perspective.
• Accountable for Basis and Infrastructure functions across multiple SAP systems like ECC, S4, MDG, EBI, BO, APO,PO,etc.
• Good understanding of Database technologies :Oracle, SAP HANA and MS-SQL.
• Competent in the area of Disaster recovery & cluster switch for SAP & Database.
• Drive Service improvements and have good understanding of DevOps.
• Drive  Major incidents independently along with managing the stakeholders and Partners.
• Drive Service Management leading to SLA achievement and high level of customer satisfaction.
• Focus and drive service SLAs that is not meeting expectations working collaboratively with stakeholders .
• Owns regular service performance (platforms and suppliers) reviews, dashboard reporting on KPIs and SLAs/OLAs.
• Able to guide partners in maintaining infrastructure in Public Cloud and basis services.
• Manage cost of delivery by looking at better ways to provide service in a cost efficient manner.
• Incident, problem, escalation, configuration, release and capacity management.
• Compliance with all Internal and External Audit observations.
• Smooth transition of projects into production. Achieve run stabilization within 2- 3  months.
• Build a healthy and working relationship with key stakeholders.
• Identify and drive service improvements effectively.

As a world market leader in crop protection, we help farmers to counter these threats and ensure enough safe, nutritious, affordable food for all – while minimizing the use of land and other agricultural inputs.

Syngenta Crop Protection keeps plants safe from planting to harvesting.  From the moment a seed is planted through to harvest, crops need to be protected from weeds, insects and diseases as well as droughts and floods, heat and cold.

Syngenta Crop Protection is headquartered in Switzerland.

At Syngenta we are focused on talent - we look for committed, collaborative professionals with excellence in execution. Our leaders expect them to identify themselves, develop teams and set an example. Our industry and functions are changing rapidly, therefore we are looking for new members with a strong desire for self-development.

Essential for this position:

• Overall 10 -12 years of IT experience, of which 6-8 years of professional IT Global Service delivery/ management experience with hands-on of SAP Basis and Public Cloud Infrastructure.
• Computer science, engineering or technical related degree.
• ITIL V3 experience (certification desirable).
• Technologies: SAP Platforms ( SAP Basis, Integration, Interfaces, Upgrades, HANA, Cloud, Architecture).
• Excellent communication around issues, managing escalations, opportunities and Documentation skills with attention to detail.
• Solid experience in client facing and managing outsourced partners.
• A Team player with a collaborative attitude, proactive and ability to work under pressure.

Beyond just believing in the power of diversity, Syngenta promotes an inclusive culture that includes differences in all its forms. We believe that the feeling of belonging allows people to become their best version, building an increasingly welcoming and productive environment.

All qualified candidates will be considered for our positions, without distinction of race, gender, age, nationality or disability.

Be part of a leading company that brings the potential of plants to life.