Job description
Purpose:
- Managing professionally, efficiently, and timely the extended O2C process B2B and B2C (annual contracting, order taking and processing, delivery to customers, return management, distributors complaint handling, cooperation in AR management) and B2C online order management (e-commerce) in online store, contributing to the achievement of sales targets delivering outstanding customer experience and operational excellence with cost effective operation, controlled stock management.
- Interacting daily with external customers and other internal functions, providing and exchanging information on products, orders, shipments, as well as preparing regular reports in line with legal, or internal (Head of Sales, Marketing, Finance) requirements.
- As a face of Syngenta to the Customers strengthen our reputation and aim to be the most preferred supplier on the market with best-in-class customer service.
Accountabilities:
- Prepare, communicate, and maintain distributor contracts and related to annexes.
- Maintain effective regular relationship, communication with customers (distributors), other external partners, like warehouses, service providers, as well as internal stakeholders (Head of Sales, Marketing, Finance, Area Sales Manager, Demand Planner, Supply Manager).
- Execute O2C process; receive, record and process customer orders using the existing ERP platforms, check stock, arrange delivery or customer pick up, issue required documents, invoice upon the order fulfillment, monitor order status. Write-off, relabeling and any other specific activity linked to the customer service activities.
- Ensure efficient inventory management process, FEFO trough regularly monitoring Syngenta and channel stock.
- Cooperate with the Sales Team (Head of Sales, Area Sales Manager, Key Account Manager) to monitor deliveries of goods based on sales orders from customers versus opportunities from field (e.g vouchers closed with farmers in field), monthly target execution.
- Manage stock return process from the customers, documentation, billing according to the commercial policy and agreement in accordance with the internal and external guidelines.
- Ensure regular stock reconciliation with the service providers, and the annual stock count execution together with the other functions concerned.
- Manage FOC goods process (marketing demo, trial, commercial FOC etc.).
- Be responsible for timely responsiveness in service, for data integrity, accuracy (e.g. master & transactional data) and compliance with external, and internal regulations, rules, CoC (e.g. legal, tax, ethics, HSE etc).
- Ensure timely reporting and processing of the customer complaints in the relevant tools according to rules.
- Continuously learn and work on individual development, and look for improvement of the way of working, efficiency, contribute to implementation of new technologies in the daily activities of Customer Service (Distributor portal, closed loop process).
- Transport optimization and Logistics analysis.
- Deputize Customer Service Lead.
As a world market leader in crop protection, we help farmers to counter these threats and ensure enough safe, nutritious, affordable food for all – while minimizing the use of land and other agricultural inputs.
Syngenta Crop Protection keeps plants safe from planting to harvesting. From the moment a seed is planted through to harvest, crops need to be protected from weeds, insects and diseases
as well as droughts and floods, heat and cold.
Syngenta Crop Protection is headquartered in Switzerland.
- An understanding of the Agrobusiness, market drivers, customer behaviors.
- Commercial knowledge of the local business environment.
- Experience in Customer Service, Order to Cash process, Logistics, Transportation, or sales roles.
- Experience to build relationship with customers, suppliers, service providers.
- Experience in ERP processes and system use (SAP), excellent computer usage (MS Office) and communication skills.
- Effective organizational skills and time management.
- Experience in continuous improvement and operational excellence tools and methodology.
- Ability to collaborate with many people simultaneously.
- Aptitude to work under tight timelines.
- Fluent in English and local language.
- Bachelor/ master’s degree.
- Strong verbal and written communication skills.
- Understanding of general HSE and Quality management.
- Prioritization, adaptation to the changing environment to achieve excellence in delivery.
- Strong teamwork capabilities.
Join the most trusted and collaborative team in agriculture
We offer very diverse opportunities for leaders, experts, students and graduates. And we will nurture you, so you can grow and contribute in your own unique way.
Join our talent networkLatest jobs
Salary
Location
in, Pune
Job Type
Permanent
Function
Business Finance
Remote or Office
On-site
Brand
Syngenta Group
Location
Pune
Description
Role Purpose:End to end involvement from design to deploy: Design and deliver sustainable analytics solutions for small and large business requirements within Syngenta, while closely working with the
Reference
ced2cb28-c568-4270-8243-647f02830932
Expiry Date
01/01/0001
Salary
Location
py, Asuncion
Job Type
Permanent
Function
Functional Leadership
Remote or Office
On-site
Brand
Syngenta Group
Location
Asuncion
Description
Ubicación Asunción, ParaguayHacemos la diferenciaSerás parte del equipo de Negocios Responsables y Sustentables dando soporte al área. A través de los valores Pasión por el cliente, El Cómo importa y
Reference
1cd61363-4c50-4874-9626-1c298053d4c8
Expiry Date
01/01/0001
Salary
Location
br, Sao Paulo
Job Type
Permanent
Function
Sales
Remote or Office
On-site
Brand
Syngenta Crop Protection
Location
Sao Paulo
Description
Entre as atividades do representante de vendas de agro, destacam-se: - Irá atender venda direta (cliente OTO) nas culturas de soja, milho e algodão; - Identificar oportunidades de negócios e novos c
Reference
3a96c3fd-597b-42b5-b37a-0afeb079d1ef
Expiry Date
01/01/0001
Salary
Location
us, Woodland
Job Type
Permanent
Function
Marketing
Remote or Office
On-site
Brand
Syngenta Seeds
Location
Woodland, CA
Description
The primary responsibility of the Data Analyst would be to collect, clean, normalize and transform data from various internal and external sources, including databases, spreadsheets, surveys, PDFs and
Reference
cefc3139-1e46-4f76-94d8-973febdde4d7
Expiry Date
01/01/0001
Salary
Location
cl, Santiago
Job Type
Permanent
Function
Marketing
Remote or Office
On-site
Brand
Syngenta Crop Protection
Location
Santiago De Chile
Description
UbicaciónSantiago, Chile Hacemos la DiferenciaSerás parte del equipo de Marketing dando soporte al negocio de Protección de Cultivos A través de los valores - pasión por el cliente, mirada largo plazo
Reference
a0728993-2a9c-465a-8ca4-9e8dbcbeb92d
Expiry Date
01/01/0001
Salary
Location
ch, Muenchwilen
Job Type
Permanent
Function
Chemistry
Remote or Office
On-site
Brand
Syngenta Crop Protection
Location
Muenchwilen
Description
We are currently seeking a Chemist (analytical chemistry, organic chemistry, food chemistry) in the Analytical Development Group (m/f/n) in Münchwilen (AG), Switzerland. In this role you will be an in
Reference
903336b5-84d1-4871-9cca-4841735e4699
Expiry Date
01/01/0001
Salary
Location
ma, Rabat
Job Type
Permanent
Function
Development Biology
Remote or Office
On-site
Brand
Syngenta Crop Protection
Location
Rabat
Description
Lead and manage CPD at Business Area levelExecute CPD strategy aligned with other functionsOwn and drive E2E delivery of CP pipeline in the respective countriesProvide technical leadership for the BA
Reference
d2d28db8-343d-47a3-a2b8-6b60c6793766
Expiry Date
01/01/0001
Salary
Location
ch, Muttenz
Job Type
Permanent
Function
Active Ingredient Production
Remote or Office
On-site
Brand
Syngenta Crop Protection
Location
Muttenz
Description
We are looking for a Project Engineer (m/f/n) for our site in Muttenz (BL). The plant is located in the Infrapark Baselland in Muttenz, and its close proximity to our Technical Development Centre in M
Reference
b48fc8da-082c-48a7-9dc4-a473b1be8a48
Expiry Date
01/01/0001
Salary
Location
mx, San Luis Potosí
Job Type
Permanent
Function
Development Biology
Remote or Office
On-site
Brand
Syngenta Crop Protection
Location
San Luis Potosí
Description
Ubicación San Luis Potosí, MéxicoHacemos la diferenciaSerás parte del equipo de Investigación y Desarrollo dando soporte al área. A través de los valores Pasión por los Clientes, El Cómo Importa y Eje
Reference
4edd115c-9308-48c8-8111-16b0e8971bc2
Expiry Date
01/01/0001
Salary
Location
ua, Kyiv
Job Type
Internship
Function
Planning
Remote or Office
On-site
Brand
Syngenta Crop Protection
Location
Kyiv
Description
Основні обов'язки:Адміністративна підтримка страхових та банківських програмАктивна взаємодія з відділом збуту та клієнтами з питань під’єднання до програми та супроводу операційного процесуРобота в с
Reference
86378eba-0f66-4057-a830-eb1967e3b870
Expiry Date
01/01/0001
Articles you might be interested in
Teaser
NewsContent Type
BlogPublish date
07/18/2022
Summary
Collaboration and innovation are at the heart of Syngenta Group’s approach to global agriculture. Driven by that spirit, the company recently convened “Innovating Together” in Tel Aviv, a three-day co
Teaser
StoriesContent Type
BlogPublish date
07/15/2022
Summary
The My Garden project started by our Syngenta Group Ambassador comes to its grand finale, with a group of friends enjoying Aleksander’s fresh produce. Over the past few months our Syngenta Group Amba
Teaser
NewsContent Type
BlogPublish date
07/14/2022
Summary
By Syngenta Group News Service May 2022 Syngenta Group CEO Erik Fyrwald calls for wider science-based dialogue on transforming agriculture. In a recent interview with Switzerland’s NZZ am Sonntag, our
Teaser
NewsContent Type
BlogPublish date
07/13/2022
Summary
Licensing agreement with HL Hutchinsons (HLH) signed to supply farmers with precision soil analysis service Interra® Scan offers one of the world’s highest resolution soil mapping services to optimiz
Teaser
NewsContent Type
BlogPublish date
07/04/2022
Summary
Syngenta Group is committed to building on our rich network of strategic sustainability partnerships with academic institutions, the food value chain, agricultural businesses and farmers to increase t
Start your job search now
Every one of our talented employees helps shape who we are and the impact we make on agriculture.
We offer very diverse opportunities for leaders, experts, students and graduates. And we will nurture you, so you can grow and contribute in your own unique way.
Join the most trusted and collaborative team in agriculture
Every one of our talented employees helps shape who we are and the impact we make on agriculture.
We offer very diverse opportunities for leaders, experts, students and graduates. And we will nurture you, so you can grow and contribute in your own unique way.