Service Desk Agent

Location

Montevideo, Uruguay

We make a difference

You will be part of the Invoice to Pay Services (I2P) team giving support to the area. Through the values ​​Passion for Customers, How Matters and Determined Execution you will live and experience more of this position. Here is how this role will be critical to our business:

Responsibilities:

• Support end users and Finance Operations teams in every aspect of Procure to Pay services and interact with all P2P operations & service teams across Syngenta, within the full range of P2P & Finance Master Data services.
• Manage the inflow of tickets through our Service Now support and ticketing tool.
• Answer requests for assistance when users require help to complete a task in Procure to Pay as per agreed service levels for turnaround of tickets/requests.
• Support the other Procure to Pay transaction teams to ensure performance targets are met.
• Proactively manage the invoices which are ‘Work-in Progress’ to ensure we meet our on-time payment targets.
• Identify opportunities for process/system optimization and work with service delivery teams to implement them.
• Support transformation activities associated with new digital implementations.

As a world market leader in crop protection, we help farmers to counter these threats and ensure enough safe, nutritious, affordable food for all – while minimizing the use of land and other agricultural inputs.

Syngenta Crop Protection keeps plants safe from planting to harvesting.  From the moment a seed is planted through to harvest, crops need to be protected from weeds, insects and diseases as well as droughts and floods, heat and cold.

Syngenta Crop Protection is headquartered in Switzerland.

Requirements

At Syngenta we are focused on talent - we look for committed, collaborative professionals with excellence in execution. Our leaders expect them to identify themselves, develop teams and set an example. Our industry and functions are changing rapidly, therefore we are looking for new members with a strong desire for self-development.

It is indispensable for this position:

• Graduate or advanced student of Certified Accountant or Administration or similar career.
• 1-2 years’ experience in multinational or local companies.
• Accounting knowledge (understanding of debit and credit, vendor account management).
• English: Intermediate level (mandatory).
• Excellent communications skills and confidence to interact with end users across the company.
• Ability to apply knowledge of process and policy when providing answers or solutions.
• Client Service Focus.
• Execution and Results Orientation.
• Collaboration and Team Player

Desirable

• SAP or Equivalent ERP hands on Knowledge
• Knowledge of systems: Service Now, Concur, Vendor Invoice Management.

Be part of the Syngenta Experience

• Competitive salary and attractive benefits
• Dynamic and international environment
• Modern office environment and collaboration tools
• Forward thinking policies (e.g. remote working, career breaks)
• Support personal development in a diverse and inclusive environment

Beyond just believing in the power of diversity, Syngenta promotes an inclusive culture that embraces differences in all its forms. Here we believe that the feeling of belonging allows people to be the best versions of themselves, building an increasingly welcoming and productive environment. All candidates qualified for our positions, without distinction of race, gender, age, nationality or disability.

*This position will require immediate availability

* This position will not provide relocation support.

This job posting is covered by Section 1 of Law # 19691 of labor promotion for persons with disabilities.

Be part of a leading company that brings the potential of plants to life