Seeds Customer Service Specialist Romania & Moldova

Role purpose

Managing professionally, efficiently, and timely the extended O2C process (order taking and processing, delivery to customers, return management, distributors complaint handling, cooperation in AR management)

Accountabilities

• Manage orders of the assigned sales areas for Romania and Moldova, place orders in SAP and follow up on deliveries with the logistic providers.
• Manage the entire flow of documents and information regarding export of goods to Moldova for MD orders.
• Ensure efficient inventory management process thru regular stock reconciliations with service provider.
• Manage stock return process from the customers, documentation, billing.
• Manage FOC goods process (marketing demo, trial, commercial FOC etc.).
• Manage the information flow with clients for expected availabilities/ problems/ derogations.
• Provide pro-actively support to internal stakeholders for all information regarding deliveries, inventory.
• Contracts and documents management - provide all documents required to clients e.g. invoices, delivery notes, quality certificates etc.
• Contributing to the rebate process management in cooperation with the colleagues, maintaining rebate calculations per customer and system update – ERP (SAP etc.). 
• Contribute to the updates of order automation tool (Distributor Portal, etc)
• Ensure timely reporting and processing of the customer complaints in the relevant tools according to rules.

Syngenta Seeds is one of the world’s largest developers and producers of seed for farmers, commercial growers, retailers and small seed companies. Syngenta seeds improve the quality and yields of crops. High-quality seeds ensure better and more productive crops, which is why farmers invest in them. Advanced seeds help mitigate risks such as disease and drought and allow farmers to grow food using less land, less water and fewer inputs.

Syngenta Seeds brings farmers more vigorous, stronger, resistant plants, including innovative hybrid varieties and biotech crops that can thrive even in challenging growing conditions. 

Syngenta Seeds is headquartered in the United States.
 

• Relevant working experience in departments like customer service / sales; 1 to 3 years
• Preferably in the Seed Business/Crop Protection business
• Relevant experience with ERP3 systems / SAP and Microsoft office
• Bachelor’s degree
• Relevant knowledge of Planning Cycles, Sales Cycles, Production, Processes
• Experience to build relationship with customers, suppliers, service providers
• Effective organizational skills and time management
• Fluency in English language (verbal as well as in writing)
• Focus on continuous improvement
• Proven ability to deliver promises under tight timelines
• Excellent communication and collaboration skills
• Able to cope with pressure and conflicting demands