The IT Operations Lead primary responsibility is for the overall management and performance of the IT operations and infrastructure used by the Seeds Research and Development to deliver next generation seed products to farmers worldwide. This includes ensuring the availability, stability, and performance of all IT systems, as well as managing the IT support network and coordinating with other departments to ensure the organization's IT needs are met.
Key Responsibilities:
- Enable Seeds R&D DevOps teams by taking accountability for the day-to-day operations of the IT systems and infrastructure, including security and performance monitoring, system maintenance and level 1 support.
- Partner with network teams to ensure the availability, reliability, performance and continuous improvement best practice of all IT supported networks and applications.
- Managing reporting of Key Performance Indicators to monitor the performance of IT systems and platforms
- Coordinate with DevOps teams to ensure adequate training and adherence to operations models
- Coordinate with agile delivery teams to ensure scalable support models for the implementation of new systems and the integration of existing systems.
- Ensure compliance with all relevant laws and regulations related to IT operations.
- Develop and implement IT guidance, policies, and procedures to ensure the quality, security and integrity of all IT systems.
- Stay up-to-date with new technologies and trends in IT operations and make recommendations for improvements to the organization's IT infrastructure.
- Monitor the IT operations budget and ensure that all IT operational expenses stay within budget.
The preferred location is in our Durham, NC office in a hybrid setting. Other established Syngenta locations (not remote) will be considered
Qualifications
Required skills
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Minimum of 5 years of experience in IT operations management
- Strong knowledge of IT systems and infrastructure, including on premises and cloud environments
- A strong knowledge of agile methodology and software development life cycle (SDLC) best practices
- Knowledge or certification in ITIL and ITSM processes
- Ability to work in a geographically and culturally diverse team environment
- Strong analytical and problem-solving skills
- Experience with IT compliance and security.
- Experience with IT budget management.
- Ability to communicate complex issues in a nontechnical manner to a diverse audience
- Excellent communication and interpersonal skills.
Preferred skills
- Cloud Experience (AWS Cloud experience preferred).
- Business knowledge in agriculture or life sciences R&D
- Experience working in a DevOps operating model
- Experience managing an IT support team
Additional Information
What we Offer
- A culture that celebrates diversity & inclusion, promotes professional development, and strives for a work-life balance that supports the team members
- We offer flexible work options to support your work and personal needs
- Full Benefit Package (Medical, Dental & Vision) that starts your first day
- 401k plan with company match, Profit Sharing & Retirement Savings Contribution
- Paid Vacation, 9 Paid Holidays, Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts, among other benefits
Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status
Family and Medical Leave Act (FMLA)
(http://www.dol.gov/whd/regs/compliance/posters/fmla.htm)
Equal Employment Opportunity Commission's (EEOC)
(http://webapps.dol.gov/elaws/firststep/poster_direct.htm)
Employee Polygraph Protection Act (EPPA)
(http://www.dol.gov/whd/regs/compliance/posters/eppa.htm)
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Company Description
Syngenta Seeds is one of the world’s largest developers and producers of seed for farmers, commercial growers, retailers and small seed companies. Syngenta seeds improve the quality and yields of crops. High-quality seeds ensure better and more productive crops, which is why farmers invest in them. Advanced seeds help mitigate risks such as disease and drought and allow farmers to grow food using less land, less water and fewer inputs.
Syngenta Seeds brings farmers more vigorous, stronger, resistant plants, including innovative hybrid varieties and biotech crops that can thrive even in challenging growing conditions.
Syngenta Seeds is headquartered in the United States
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