In-Country HR Operations Manager

Purpose

Work closely with all In-country model HR Operations leads to ensure effective and efficient operations and delivery of HR services to employees in the region. (~30 countries in AMEA).

Ensure a high-quality Employee experience by leveraging technology and delivering continuous improvement.

Accountabilities

• Build relationships with Country HR Operations Managers to ensure that high quality services are being delivered to employees
• Monitor and review operational performance across the countries
• Deep dive into recurring issues to resolve escalations, and proactively identify improvement opportunities.
• Coordinate and train HR Operations resources in country
• Lead HR Operations Forum for In-Country HR Operations and best practice sharing
• Shares global guidelines and process changes to HR Operations Manager across the region
• Roll-out global initiatives and ensure governance and compliance with local Work Instructions
• Plays a main role in supporting In-country HR Operations in terms of service delivery and HR Ops performance.
• Respond to service escalations and play an active role in resolution and closure.
• Continually monitor operational performance by working closely with global HR Operations through the Syngenta management framework across the delivery models. (Both Delivery Center & In-country models)
• Provides insightful reports based on data analysis on HR Operations.
• Be a confident subject matter expert on the service delivery model, operational processes, business processes, and operations technologies.
• Act as Regional SPOC for key HR systems-related training for country HR Ops. (ServiceNow, etc.)
• Responsible for updating respective LWIs.
• Produce region-specific routine reports/ dashboards for Ops Head and Regional HR Head.

Knowledge, experience & capabilities

• Graduate. Preferably a degree in Human Resources Management
• Minimum 5-8 years of experience in HR Operations
• Sound Knowledge of end-to-end HR Operations processes
• Good understanding of HRIS (Workday is preferred), ServiceNow, workflows, and HR
• Experience in working multi-country environment
• HR Reporting and data analysis
• Strong interpersonal and communication skills
• Ability to multi-task

• Once a year Full body check
• Competitive insurance scheme
• Employee assistance program – to take care of your and your loved ones mental health
• Paid Vacation of 30days, 12 Paid Holidays, Maternity and Paternity Leave, compassionate leaves
• Education assistance – for your career growth
• People first culture translated into ‘Most Preferred place to work 2022-23 by Times group’

Note: Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.

To learn more visit: www.syngenta.com and www.good-growth-plan

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As a world market leader in crop protection, we help farmers to counter these threats and ensure enough safe, nutritious, affordable food for all – while minimizing the use of land and other agricultural inputs.
Syngenta Crop Protection keeps plants safe from planting to harvesting. From the moment a seed is planted through to harvest, crops need to be protected from weeds, insects and diseases as well as droughts and floods, heat and cold.
Syngenta Crop Protection is headquartered in Switzerland.