Customer Service Specialist

ROLE PURPOSE
• To manage the Country demand in Seeds ; scheduling in order to achieve the target Customer Service Levels at the appropriate cost.
• To provide a single coordination point of contact for Vegetable seeds Customer Service.
• To support the local supply chain and Vegetable seeds team in its daily activities.

ACCOUNTABILITIES
• Ensure that Local Order creation and Deliveries both Commercial & Samples are processed and delivered at target customer service levels.
• Manage Commercial Inventory tracking via Iscala / Foundation.
• Manage and coordinate stock levels with distributors and Synergy.
• Seamless hard and soft Documentation and Filing related to Vegetable seeds commercial Operations.
• Stakeholder Management (Within and Without) - Support Veg seeds team with order processing and collaborate with the Zambia supply chain/finance team when needed.
• Cross-functional coordination with colleagues – Support Vegetable seed country manager with corporate customer account management.
• Proper alignment on Vegetable Seed Sales desk Support-Allocate time needed to support vegetable seed on additional commercial processes.
• Support Zambia Iscala – Foundation Migration by working close with the project team.
• Work closely with Netherlands Order Management to ensure OTIF(One Time In Full) deliveries and no stock outs of key products-Place replenishment orders in Netherlands ,adding PO in Iscala/ FND.
• Application for Import Permits from Single Window Tool and making payments at Ministry of Agriculture.
• Application for PRA (Pest Risk Assessment) and making follow ups.
• Sending Export documents to clearing Agent and arranging for pick ups for cleared stock.
• Seed Certification follow up at SCCI ( Seed Control and Certification Institution).
• Monthly Demand Review meeting with Vegetable seeds Country Manager.
• Attending ZASTA (Zambia Seed Trade Association) meetings as and when required.
• Carry out Monthly counts and Bi-Annual stock takes.

KNOWLEDGE ,SKILLS & EXPERIENCE:
Critical Knowledge:
• Relevant Supply Chain/Logistics or related qualification - BSC in Supply chain/Logistics. A degree in Agronomy/Agriculture/Horticulture is an added advantage.
• General Knowledge of the agriculture sector.
Critical Skills:
• Planning and project management. (good analytical skills).
• Effective liaison with other business functions and staff on a regional and global level.
• Key supply chain systems and tools, IBP/Iscala/GSAP/ Foundation.
• Shows intiative, is proactive and be willing team player.
• IT skills expecially of Microsoft MS Office Programs.
• Can work well under pressure in a multi-cultural environment.
Critical Experience:
• Minimum of 3 years’ experience in Agro industry supply chain/Logistics processes.
• functional and technical Expertise in vegetable seeds international logistics/shipping Extensive interaction with general management across the business.

KEY COMPETENCIES FOR ROLE
Essential Syngenta Competencies &  Key behavioural Indicators
Performance Orientation- Make things happen – delivers quality at speed. Seizes opportunities to improve business performance.

Customer Focused- Reputation for consistent customer focus.
Knowledge and insights about customers and their needs.

Change Orientation Leadership-Evidence of continuous improvement and development. High integrity, openness and transparency. Motivates and inspires subordinates of all levels and backgrounds.

Organisation Effectiveness- Good grasp of reality for the front line.
Communicates effectively with key stakeholders (int/external). Strong organizational of daily work.

Strategic Ability- Implements strategy successfully. Thinks outside the box – finds novel solutions.

Syngenta Seeds is one of the world’s largest developers and producers of seed for farmers, commercial growers, retailers and small seed companies. Syngenta seeds improve the quality and yields of
crops. High-quality seeds ensure better and more productive crops, which is why farmers invest in them. Advanced seeds help mitigate risks such as disease and drought and allow farmers to grow food using less land, less water and fewer inputs.

Syngenta Seeds brings farmers more vigorous, stronger, resistant plants, including innovative hybrid varieties and biotech crops that can thrive even in challenging growing conditions.
Syngenta Seeds is headquartered in the United States.