Join Syngenta as a Customer Service Specialist, where you will play a crucial role in supporting our vegetable seed sales by ensuring the seamless execution of processes from order placement to invoicing. Your role will be pivotal in driving customer satisfaction and supporting our commercial objectives.
Key Responsibilities:
- Process sales orders received via email and phone, ensuring accuracy and compliance.
- Issue invoices, returns, credit and debit notes, and handle invoice cancellations.
- Maintain and update customer master data, ensuring data integrity.
- Register and follow up on customer complaints, providing timely resolutions.
- Provide critical information to internal sales team.
- Open and follow up on tickets for any potential issues.
- Participate in and support departmental projects.
Critical Success Factors & Challenges
- Ensure accuracy and compliance with global policies and commercial guidelines.
- Foster a team spirit and collaborative working environment.
- Maintain attention to detail in all tasks, especially under high volume and pressure.
Company Description
Syngenta Seeds, a leading developer and producer of Field Crops, -Vegetable, - and Flower Seeds, is part of Syngenta Group. We bring farmers more vigorous, stronger, resistant plants, including innovative hybrid varieties and biotech crops.
Qualifications
Knowledge, Skills & Experience:
Critical Experience
- Previous experience in customer service and administration.
- Project management experience is advantageous.
Critical Knowledge
- Proficiency in Spanish and English; Italian is a plus.
- Familiarity with SAP and Microsoft Office Suite (Outlook, Word, Excel).
Technical, Professional and Personal Capabilities
- Strong teamwork and communication skills.
- High tolerance for stress and resilience in fast-paced environments.
The role demands meticulous attention to detail and a high degree of conscientiousness. You will handle a significant volume of work and need to be a quick learner, as full proficiency typically requires completing a full annual cycle. You will need to be adaptable and ready to integrate quickly.
Additional Information
- A culture that promotes work/life balance and celebrates diversity.
- Extensive benefits package including a pension plan scheme, bonus, life insurance & a pool of flexible benefits to choose (Ticket Restaurant, WellHub, etc.)
- A role that contributes to valuable and impactful work in a stimulating and international environment.
- Learning culture and a wide range of development options, including access to learning platforms (Degreed and LinkedIn Learning)
Equal Opportunity
Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion, or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
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