CP Customer Service Specialist Hungary

Purpose

• Coordination of Customer Service activities, representation of the team in cross-functional forums in the absence of SC & CS manager
• Managing the extended O2C process, contributing to the achievement of sales targets, delivering outstanding customer experience and operational excellence 
• Interacting with external customers and other internal functions, providing and exchanging information on products, orders, shipments, as well as preparing regular reports 
• As a face of Syngenta to the Customers strengthen our reputation and aim to be the most preferred supplier on the market with best in class customer service

Accountabilities

• Maintain relationship, communication with customers (distributors), other external partners, like warehouses, service providers, as well as internal stakeholders
• Execute O2C process; receive, record and process customer orders using the existing ERP platforms, check stock & credit limit availability, arrange delivery or customer pick up, issue required documents, invoice upon the order fulfillment, monitor order status
• Manage EKAER reporting process required by the Tax Office
• Ensure efficient inventory management process regularly monitoring channel stock, Syngenta inventory optimization by locations, in order to support sales maximization, reduce lost opportunities and stock expiry
• Cooperate with the Sales to monitor performance, target execution of distributors
• Manage stock return process from the customers, documentation, billing 
• Ensure regular stock reconciliation with the service providers, and the annual stock count execution 
• Be responsible for data integrity, accuracy and compliance with external, and internal regulations
• Ensure timely reporting and processing of the customer complaints 
• Look for improvement of the way of working, contribute to implementation of new technologies in the daily activities 
• Coordinate Syngenta voucher/coupon redemption
• Manage local Tolling activities incl. re-packing, combi-pack assembling 
• Manage FOC goods process

Qualifications

• Bachelor/Master's Degree in Economics and/or Business Administration and/or Agriculture
• Fluent in English and Hungarian
• Appetence to work with IT tools including SAP and MS Office
• Commercial knowledge of the local business environment
• Experience in Customer Service, Order to Cash process, Logistics, Transportation
• Understanding of the Agrobusiness, market drivers, customer behaviors is a plus
• Strong verbal and written communication skills
• Strong teamwork capabilities
• Ability to work under pressure and deliver promises under tight timelines

We offer:

• A competitive pension fund plan
• Annual bonus
• Learning opportunities, career development
• A position that contributes to valuable and impactful work in a stimulating and international environment

Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.

As a world market leader in crop protection, we help farmers to counter these threats and ensure enough safe, nutritious, affordable food for all – while minimizing the use of land and other agricultural inputs. Syngenta Crop Protection keeps plants safe from planting to harvesting.  From the moment a seed is planted through to harvest, crops need to be protected from weeds, insects and diseases as well as droughts and floods, heat and cold. Syngenta Crop Protection is headquartered in Switzerland.