Sr Business Partner I2P

Role Purpose

I2P Sr. Business Partner’s role is required to ensure seamless I2P service delivery for respective country/ies and to provide an enhancing experience to end users of the process (finance function, non-finance functions, vendors and accounts payable teams).

This role can be further detailed into following key objectives, but not limiting to –

Compliance

To ensure compliance of GSM and also to the country specific legal / regulatory obligations, in I2P transactions & ways of working

KPIs

To ensure stringent focus & control on payments KPIs (correctness & timeliness) by providing support, guidance and resolution to respective teams involved in I2P process

Stakeholder Management

To ensure effective stakeholder management, identifying and engaging with internal and external stakeholders. Understanding their needs through requirements gathering and prioritization. Creating a clear communication strategy and collaboration platforms. Building trust, transparency, and resolving conflicts professionally fostering strong relationships. Successful delivery of solutions and services that drive business value.

Knowledge Development

To build, improve & share the knowledge (database) of process and systems, proactively across I2P users / customers base

Leadership

Coach , develop and coordinate colleagues and lead by example
Active engagement in center related activities

Projects / Continuous Improvement

To actively pursue and drive/support continuous improvement in I2P processes, users’ behaviours and KPIs to drive effectiveness & efficiency. Provide support to specific strategic, I2P portfolio and/or LTO projects

Accountabilities

• I2P Business Partner is required to perform the following day to day tasks, which may not be exclusive yet providing a broader indication into the clarity of role & responsibilities. He / she is suggested to expand these tasks to ensure improvement in I2P processes and also to enhance customer experience. He / she must -

• Continuously review, measure and implement actions to control -
  • WIP (Work In Progress - AP Invoices and T&E Claims)
  • Open Vendor items and ageing
  • Payment proposals and down payment reconciliations
  • Escalations / tickets received directly or in Finance Service Desk

• Proactively find & develop ways & means of effective knowledge sharing to improve usage of self-support channels as well as to reduce I2P queries / blockers with –
  • Country / business finance teams
  • Country non-finance users (eg Requestors / Employees for T&E claims)
  • AP / TnE team in Finance Operations (CG / GFO),

• Actively participate in the governance & compliance during -  
  • I2P Operations & service delivery review meetings with FSD and CG / GFO AP
  • Meetings & discussion related to I2P with Country / Business Finance Teams,
  • Internal / External Audits or Compliance related matters

• Explore small / big in-process technical improvement opportunities and also, support –
  • User Acceptance testings for various I2P related projects
  • Functional or technical issues in I2P area
  • Ideation of new technolgoies, ways of working by automation / digitizing

• Strive for Continuous Improvements in I2P processes by –
  • Engaging with Business Finance / requestors and find smarter & more effective ways of working
  • Finding out better ways of working to reduce overall cycle time, number of blockers and to improve the overall productivity of AP users
  • Exploring cost optimization ideas / small projects which are not part of big strategic initiatives
  • Provide process and system expertise and support specific strategic, I2P Portfolio or LTO projects

Competencies required / expected in the role

We expect that in this role, I2P Business Partner must possess and demonstrate certain key competencies to enable him/her self with right skillset, knowledge and capabilities to be successful.

• As a Driver, he/she must show
  • Self Improvement to continuously observe, reflect and learn by experience

• As a Builder, he/she must be good at –
  • Collaboration with GFO teams, regional BP teams, country procurement teams ad other stakeholders to drive continuous improvement and stability of operations
• As a Persuader, he/she must be able to use   Persuasion & Influencing with stakeholders / teams to drive the consensus

Syngenta Group

As a world market leader in crop protection, we help farmers to counter these threats and ensure enough safe, nutritious, affordable food for all – while minimizing the use of land and other agricultural inputs.

Syngenta Crop Protection keeps plants safe from planting to harvesting.  From the moment a seed is planted through to harvest, crops need to be protected from weeds, insects and diseases as well as droughts and floods, heat and cold.

Syngenta Crop Protection is headquartered in Switzerland.

• 7 - 9 yrs experience in AP/P2P Finance Operations Industry.
• Fluent English and …….
• Knowledge on P2P area as below :-
• Expert on the P2P end-to-end process. Processes in scope for P2P are Indexing, Invoice processing, Payments, Procurement support, AP helpdesk & VMD.
• Strong Accounting concept/knowledge of procure to pay process.
• Tax , WHT, knowledge.
• Prior working knowledge in SAP ERP with VIM tool, Concur, ServiceNow.
• Strong Analytical skills include identifying, forecasting and resolving problems.
• Good writing and documentation skills, clear communication.
• Ability to create a strong controlled process environment and adherence to controls and compliances.
• Should independently handle all types of queries from People/Client/Management.
• Must have a strong understanding of Lean/Continuous Improvement principles, and have successfully led Lean Transformation in a business process environment.
• Excellent Client Management Abilities.
• Demonstrated the ability to build and maintain a high-performing team; through effective coaching and development.
• 2-3 years of relevant experience in a customer service environment with I2P or P2P domain.
• Strong people and performance management skills, tracked record in coaching and leading a team  (preferably in SSC environment).
• Strong Accounts Payable, P2P, I2P knowledge operations at multinational companies (preferably SSC environment).
• Customer- and service-oriented thinking.
• Excellent verbal and written communication skills, and ability to build effective working relationships.
• Solid coordination and organizational skills (for a team of 8-10 onshore & offshore team members).
• Proactive approach to problem-solving, ability to apply knowledge of process and policy when providing answers or solutions.
• Experience in supporting innovation, and continuous improvement in terms of technologies, processes, procedures and tools.
• Knowledge of systems: MS Office, Service Now, Concur, SAP ECC / S4 HANA.
• Team player, Service Focus, and strong judgemental skills.
• Execution, Results Orientation, and Collaboration.
• Very strong Stakeholder Management skills proven through multiple projects and service deliveries.
• Experience in knowledge transfer, migration or building a new team is a plus.

• Desirable: list any desirable skills or experience – the ‘nice to haves’
• Knowledge of Vendor Invoice Management system (VIM), Easy Procure, Service Now, Ariba, MDG.
• Sound People Management Skills- must have led a team of 10 analyst / senior analyst or above  for at least 2-3 year.