Senior Service Delivery Manager

Location: Guadalajara, Jalisco, Mexico

Make the difference:

You will be part of Facilities team and will support Seeds Business.

Through the values ​​Passion for customers, Long View & How matters you will live and experience more of us

Purpose:

·       Accountable for monitoring and maintaining the delivery of services by SFM suppliers at an area level according to agreed standards.

·       Lead the area or number of sites with responsibility for Service Delivery Managers working with the SFM supplier(s), Subject Matter Experts and other Business Partners.

·       To develop, agree and implement a facilities and real estate strategy for the area working with the SFM supplier and Business Partners that creates an environment where Syngenta employees can contribute to their highest potential, delivering innovative contributions to the business in safe, efficient and most effective ways.

·       Accountable for their portfolio for both FM services and Real Estate lease activity to act as an ambassador for Syngenta and SBS through strong networking, internally with R&D Business Partners, SFM supplier and other functional leadership and staff.

·       Work with SFM suppliers in a business partner relationship to continuously identify improvements to the service provided and areas where further savings could be made.

Here is how this role will be critical to our business:

• Manage the Facilities Management contract(s) at an area level and oversee that all the required services are being delivered to specification (security, engineering maintenance, cleaning, catering, heating, lighting and Real Estate). 
• Be responsible for preparing and agreeing the area budget with Regional SFM Head (s), SFM Finance and SFM supplier, monitor spending and accruals.
• Liaising with SFM supplier organization, R&D business partners, key internal stakeholders and external contacts to support the smooth delivery of area operations.
• Review the supplier delivery against the Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for the area with the SFM supplier. Gather and collate area data on the KPIs and SLAs and communicate results to the relevant parties.
• Update and maintain the Syngenta Property Database & Real Estate Tracker.
• Manage all Real Estate transactions within their portfolio.
• Monitor SFM supplier performance via the Service Delivery Managers and act as the first internal escalation point for the Area. Share industry best practice and opportunities across Area.
• Ensure that all the area activities meet all internal and external legal, HSE, Letter of Assurance, fiscal and compliance requirements and that all corporate standards are understood and implemented working with the HSE departments, functions and SFM supplier appropriately.
• Act as a key contact and escalation point with Syngenta business partners ensuring that latest Syngenta business and real estate strategy is implemented across the area where relevant to SFM organisation.
•  Accountable for delivering SFM related projects in time, cost and quality within the area.
• Review Supplier contract terms at regular intervals with Service Delivery Managers and Supplier counterparts and identify improvements and savings that can be made according to feedback on service provided. Incorporate learning into any freshly negotiated terms and agree any major additional service provision to the base contract following the correct change control procedure.
• Work with relevant subject matter experts to ensure that service delivery protocols for sites and equipment is in line with Syngenta and Legislative Requirements for the Legal Entities within the Area.
• Establish and maintain fit for purpose area organisations for efficient delivery of SFM goals including the management of the organisational budget and people.
• Support the delivery of Capital, Maintenance and Operational projects delivered in the area where applicable.
• Head the Area Leadership team for SFM and be a member of other related leadership teams where appropriate.
• Take responsibility for area morale and communications where required. Responsible for execution of client satisfaction surveys.
• Assume Legal responsibility for SFM area operations, where relevant, and ensure that Legal and Compliance accountability (e.g. ISO, SOX, LoA) is clear across the area for sites in scope.
• Support Internal Audit process for the relevant areas of responsibility.
• Drive operational excellence and productivity improvement across area in partnership with Functional Business Partners and SFM supplier.

At Syngenta Group we are highly people focused – we look for professionals who are engaged, collaborative and excellent in execution. Leaders are expected to communicate effectively, develop teams and lead by example. Our industry and our function are changing rapidly so we are looking for new team members with a strong desire to develop themselves.

Essential for this position:

• Educated to a degree level standard or equivalent
• Advance level of English
• Driver's license up to date and available for trips
• Resilient, results-oriented, teamwork, proactivity and strategic mindset
• Experience of managing and setting budgets.
• Excellent communication skills, with both internal customers and external suppliers.
• Excellent leadership skills with an ability to manage a team and stakeholders.
• Able to plan and organize work to meet deadlines whilst maintaining some flexibility to manage changing demands.
• Experience in Project management, six sigma, Lean or similar
• A recognized HSE qualification would be desirable

Be part of the Syngenta Group Experience

• Competitive salary and attractive benefits

• Dynamic and international environment

• Modern office environment and collaboration tools

• Forward thinking policies (e.g. remote working, career breaks)

• Support personal development in a diverse and inclusive environment

Important

Beyond just believing in the power of diversity, Syngenta Group promotes an inclusive culture that includes differences in all its forms. We believe that the feeling of belonging allows people to become their best version, building an increasingly welcoming and productive environment.

All qualified candidates will be considered for our positions, without distinction of race, gender, age, nationality or disability.

Be part of a leading company that brings plant potential to life

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Syngenta Seeds is one of the world’s largest developers and producers of seed for farmers, commercial growers, retailers and small seed companies. Syngenta seeds improve the quality and yields of crops. High-quality seeds ensure better and more productive crops, which is why farmers invest in them. Advanced seeds help mitigate risks such as disease and drought and allow farmers to grow food using less land, less water and fewer inputs.

Syngenta Seeds brings farmers more vigorous, stronger, resistant plants, including innovative hybrid varieties and biotech crops that can thrive even in challenging growing conditions.

Syngenta Seeds is headquartered in the United States.