Sales Automation Business Analyst

Purpose:

Collaborate with business stakeholders across the world to understand their commercial processes and transform them into scalable solutions using our major commercial platforms, particularly Salesforce.

Key Activities:

• Lead requirement discussions and workshops with the business to define sales-related processes at the country, regional, and global level, and drive solution design.
• Advise the business on best practices and streamline requirements across different countries.
• Create and refine user stories, able to map the business processes and create customer journey map
• Define project plan, provide project costs estimates and manage the project from an end-to-end perspective
• Collaborate with other teams to identify integration points with other systems.
• Oversee the end-to-end delivery of solutions, including managing and directing the delivery team on a project.
• Provide transparent project updates and effective communication with stakeholders.
• Work with the business to measure the value delivered by the solutions and identify areas for process and tool improvement.
• Keep abreast of technological developments to suggest, plan, and execute creative solutions.

Complexity:

• Manage sales automation capabilities implementation in strategic platform
• Manage business stakeholders from various business units and at different level of the organization (Sales Management, Marketing, also IT management...)

• Proven work experience in project management and CRM project implementation.
• Knowledge and certification in Agile methodology and project management.
• Hands-on experience in Salesforce Sales Cloud, and a strong desire to quickly learn more about Salesforce and other commercial platforms.
• Possesses 5-7+ years of IT experience.
• 4+ years of experience in SFDC technology as a solution designer/solution consultant/business analyst/CRM manager.
• Fluent in English, which is the working language.
• Strong communication skills, both verbal and written, with the ability to effectively communicate with business stakeholders and technology teams.

Desirable:

• Knowledge of other commercial platforms
• Business background
• Skilled in analyzing and simplifying complex problems and effectively communicating trade-offs, resulting in practical solutions.
• Excellent network building, stakeholder management, and influencing skills.
• Hold at least one consultant/developer certification in Salesforce (e.g. Sales Cloud/Service Cloud).

Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status

Syngenta is leading science-based agtech company; dedicated to bringing plant potential to life. Each of our 28,000 employees in more than 90 countries work together to solve one of humanity’s most pressing challenges: growing more food with fewer resources. A diverse workforce and an inclusive workplace environment are enablers of our ambition to be the most collaborative and trusted team in agriculture.

Our employees reflect the diversity of our customers, the markets where we operate and the communities which we serve. No matter what your position, you will have a vital role in safely feeding the world and taking care of our planet. Join us and help shape the future of agriculture.

We invite you to help us shape the future of agriculture. At Syngenta, we believe every employee has a role to play in safely feeding the world and taking care of our planet.

To support that challenge, we’re looking for a: Sales Automation Business Analyst