NOC Engineer

MAKE A DIFFERENCE

As a NOC Engineer, you will be the responsible for the operational health of Syngenta’s network while getting hands on with technical issues. You will be the first line receiving operational and technical issues related to the network and will drive resolution through completion.  The scope of this will vary day to day and will you be expected to troubleshoot issues, will engage with service providers when their service is impacting ours, escalate issues to L2 when required, work with stakeholders or site contacts and other related network tasks. 

Your main accountabilities will be:

• Provide triage and analysis of network incidents
• Resolve basic network incidents and requests
• End-to-end incident management, bringing in additional skilled resources as required
• Implement standard procedures for proper escalation of unresolved issues to the appropriate 3rd parties
• Take ownership of issues reported and seeing problems through to resolution
• Provide timely updates to stakeholders or incident manager during incidents
• Leverage network management systems (NMS) to understand issues and pinpoint where the problem likely is and the impact it is causing
• Maintain Network Monitoring tool accuracy ensuring that devices are correctly monitored
• Liaise with local contacts and service providers as needed to resolve site connectivity, hardware, service issues; hold providers accountable to SLAs
• Proactively identify, engage, and act on situations where “things could be better”
• Collaborate with L2/L3 Operations & Engineering teams and 3rd party carriers
• Assist with on-going maintenance of inventory information and updates of our internal Knowledge Base systems
• Fulfillment of DHCP & Radius requests, new DHCP scope requests
• Ensure all issues are properly logged and updated accordingly
• Provide reports to the team, leadership and senior leadership as required

WHAT WE ARE LOOKING FOR.

We are highly people-focused – we look for professionals who are engaged, collaborative and excellent in execution. Leaders are expected to communicate effectively, develop teams and lead by example. Our industry and our function are changing rapidly so we are looking for new team members with a strong desire to develop themselves.

You will be a great fit if you have:

• BA/BS degree in Computer Science or related IT field or equivalent practical experience
• Demonstrated basic network troubleshooting skills such as pings, traceroutes, etc.
• Basic understanding of the TCP/IP protocol suite (protocols, ports etc)
• Ability to prioritize incidents, escalate to service owners or third-party providers, manage stakeholders, and minimize disruption on business or IT operations in a short time frame
• Excellent analytical and troubleshooting skills
• Basic understanding of ITIL and its principles such as event, incident, problem, and change management
• Organizational skills to manage multiple priorities at one time while meeting deadlines
• Experience working with customers remotely and over the phone to assist with network troubleshooting
• Advanced English, Portuguese is desirable. 

WHAT WE OFFER

• A role which contributes to valuable and impactful work in a stimulating and international environment

• Flexible working arrangements and environment with an open culture and diverse workforce, a possibility of working from home

• Competitive salary and benefits package
• The opportunity to work with and learn from highly qualified and experienced employees
• A culture that promotes work/life balance, celebrates diversity and offers numerous events throughout the year
• Learning culture and a wide range of development options, including access to learning platforms (Degreed, LinkedIn Learning, O’Reilly)

• High quality office environment

Syngenta has been ranked as a top employer by Science Journal.
Learn more about our team and our mission here:  https://www.youtube.com/watch?v=OVCN_51GbNI

Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.

ABOUT SYNGENTA

Syngenta Group is a $28B leading science-based agtech company, operating in more than 100 countries, with more than 50’000 employees. We are proud to stand at the forefront of the tech revolution in agriculture. Using the latest digital innovations, data, and cutting-edge technologies we want to transform the way that crops are managed and enable farmers and agronomists to enhance efficiency and sustainable food production.

Our business success reflects the quality and skill of our people. We recognize that human diversity is as important to our business as biodiversity. Embracing the unique perspectives and capabilities of our employees helps us continue to catalyze innovation, maximize performance, and create business value. Join us and help shape the future of agriculture.