NOC Engineer (1-year fixed-term contract)

As a NOC Engineer, you will be responsible for the operational health of Syngenta's network while getting hands-on experience with technical issues. You will be the first line receiving operational and technical issues related to the network and will drive resolution through completion. The scope of this will vary day to day, and you will be expected to troubleshoot issues, engage with service providers when their service is impacting ours, escalate issues to L2 when required, work with stakeholders or site contacts, and perform other related network tasks.

We all have a critical role to play and add value. Here is how this role will help:

• Provide triage and analysis of network incidents
• Resolve basic network incidents and requests
• End-to-end incident management, bringing in additional skilled resources as required
• Follow standard procedures for proper escalation of unresolved issues to the appropriate 3rd parties
• Take ownership of issues reported and seeing problems through to resolution
• Provide timely updates to stakeholders or incident manager during incidents
• Leverage network management systems (NMS) to understand issues and pinpoint where the problem likely is and the impact it is causing
• Liaise with local contacts and service providers as needed to resolve site connectivity, hardware, service issues; hold providers accountable to SLAs
• Proactively identify, engage, and act on situations where “things could be better”
• Collaborate with L2 Operations & Engineering teams and 3rd party carriers
• Assist with on-going maintenance of inventory information and updates of our internal Knowledge Base systems
• Fulfillment of DHCP & DNS requests
• Ensure all issues are properly logged and updated accordingly

Syngenta Group is one of the world’s biggest agricultural technology companies, with roots going back more than 250 years. With more than 59,000 employees, operating in more than 100 countries, the company strives to transform food production through Regenerative Agriculture - a science-driven, technology-enabled approach to improve soil, deliver high productivity and high-quality food, help fight climate change and restore lost biodiversity. Syngenta Group, which is registered in Shanghai, China, and has its management headquarters in Switzerland, draws strength from its four business units: Syngenta Crop Protection, headquartered in Switzerland; Syngenta Seeds, headquartered in the United States; ADAMA®, headquartered in Israel; and Syngenta Group China. Together, these businesses provide industry-leading ways to serve customers around the world.

At Syngenta we are highly people focused – we look for professionals who are engaged, collaborative and excellent in execution. Leaders are expected to communicate effectively, develop teams and lead by example. Our industry and our function are changing rapidly so we are looking for new team members with a strong desire to develop themselves. 

You will be a great fit if you have:

• BA/BS degree in Computer Science or related IT field or equivalent practical experience
• Fluent English language knowledge
• 1+ years of relevant experience in multinational environment
• Demonstrated basic network troubleshooting skills such as pings, traceroutes, etc.
• Basic understanding of the TCP/IP protocol suite (protocols, ports etc.)
• Ability to prioritize incidents, escalate to service owners or third-party providers, manage stakeholders, and minimize disruption on business or IT operations in a short time frame
• Excellent analytical and troubleshooting skills
• Basic understanding of ITIL and its principles such as event, incident, problem, and change management
• Organizational skills to manage multiple priorities at one time while meeting deadlines

Our efforts to become a really good place to work:

• Dynamic and international team with great atmosphere
• Possibilities to learn and grow
• High quality office environment
• Possibility of working from home 

Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.