As a Junior Customer Service Specialist, you will be responsible for:
- Managing professionally, efficiently and timely FOC Order taking and processing, Delivery, billing(marketing demo, trial, commercial FOC etc.) in SAP ERP system ,follow the global/local processes in O2C in a compliant way and in alignment with the local requirements, contributing to deliver best in class customer service Support.
- Interacting daily with external customers and other internal functions (S&M, FIN, P&S) providing and exchanging information on products, orders, shipments.
Accountabilities:
- Efficient and on time transactional execution of FOC goods (marketing demo, trial, commercial FOC etc.) in SAP ERP system (Order and delivery creation, manual billing).
- Preparing regular reports in excel (Experience with pivot tables is an advantage).
- Interacting daily with external warehouse provider and Customer Service Lead, proactive, accurate data provision and exchange information on products, orders, shipments.
- Monitor and control inventory at external warehouse.
- Communicate with the Sales representatives, providing reports on shipments status.
- Be responsible for Customer master data check and creation.
- Execution of administrative activities for Syngenta voucher/coupon redemption (maintaining excel file and collect / register incoming coupons).
Company Description
Syngenta Seeds is one of the world’s largest developers and producers of seed for farmers, commercial growers, retailers and small seed companies. Syngenta seeds improve the quality and yields of crops. High-quality seeds ensure better and more productive crops, which is why farmers invest in them. Advanced seeds help mitigate risks such as disease and drought and allow farmers to grow food using less land, less water and fewer inputs. Syngenta Seeds brings farmers more vigorous, stronger, resistant plants, including innovative hybrid varieties and biotech crops that can thrive even in challenging growing conditions. Syngenta Seeds is headquartered in the United States.
Qualifications
Knowledge, skills & experience:
- MS Office (mainly Excel, Outlook) knowledge.
- Comfortable working with numbers and able to analyze data of reporting’s on a basic level.
- Attention to details with strong analytical skills.
- Ability to communicate efficiently with external/internal partners, manage/resolve conflicts.
- Ability to collaborate, and deal with special activities required by the strategy (e.g. coupon redemption).
- Customer oriented, service minded.
- Dealing with grower level demand in the daily order processing (high fragmentation, small orders).
- Managing increasing number of deliveries directly to growers in line with the GTM strategy.
- Customer oriented and understanding of the key customer requirements.
- Appetence to work with IT tools including SAP and MS Office.
- Fluent in English.
- Bachelor Degree.
- Strong teamwork capabilities.
Additional Information
We offer:
- Learning opportunities, career development.
- A position that contributes to valuable and impactful work in a stimulating and international environment.
Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
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