IT Solutions Consultant

Location: Guadalajara, Jalisco, Mexico

Make the difference:

You will be part of IT team and will support Seeds Business.

Through the values ​​Passion for customers, Long View & How matters you will live and experience more of us

Here is how this role will be critical to our business:

Purpose:

In this role, you will be responsible for managing their high performing service delivery functions including IT Help Desk, and Application Support teams across all their office locations (Seeds LAN) by directly supporting their business growth through creating a scalable IT Service Delivery capability across multiple time zones.

Main Responsibilities:

• Lead the IT and application support functions across all locations.
• Manage team rotation to ensure consistent support coverage to the business across all locations.
• Owner of the Incident, Request, Change and Escalation processes, ensuring accurate reporting and pro-actively initiating service improvement activities when required.
• Work closely with the Infrastructure and Development teams on problem management.
• Owner of the major incident process, ensuring coordination of resolving parties (internal and external), effective communication to internal stakeholders, and post incident reviews.
• Co-design internal SLAs and KPI's along with peers in IT and business representatives.
• Monitor and audit service delivery; ensuring processes are in place and followed.
• Arrange service review meetings with representatives from internal business units.
• Act as the business owner for the Service Management Platform (Service Now) which used across business units.
• Work closely with the operations and facilities management team to co-ordinate office moves and changes.
• Contribute to IT budget and resource planning.
• Contribute to the long-term IT roadmap and strategy.
• Support the Business Improvement Team in identifying and coordinating inbound business demand for new solutions.
• Support new IT projects and initiatives across the territory

At Syngenta Group we are highly people focused – we look for professionals who are engaged, collaborative and excellent in execution. Leaders are expected to communicate effectively, develop teams and lead by example. Our industry and our function are changing rapidly so we are looking for new team members with a strong desire to develop themselves.

Essential for this position:

• A Bachelor’s degree in a related field (business, science, engineering, IT) or equivalent knowledge is required.
• 5+ years' experience of managing IT Service Delivery teams within environments multicounty users.
• Fluent in English is a must.
• Prince2 or PMP Project Management Experience (nice to have).
• Experience of Service Management Platforms.
• Experience of managing multisite IT or application support teams.
• Experience of IT asset and license management.
• Experience of creating and managing an IT Service Catalogue.
• Able to coach and develop team members in implementing service management standards and processes.
• Builds and maintains strong stakeholder relationships.
• ITIL Certificate in Managing Across the Lifecycle or equivalent level (nice to have).

Be part of the Syngenta Group Experience

• Competitive salary and attractive benefits

• Dynamic and international environment

• Modern office environment and collaboration tools

• Forward thinking policies (e.g. remote working, career breaks)

• Support personal development in a diverse and inclusive environment

Important

Beyond just believing in the power of diversity, Syngenta Group promotes an inclusive culture that includes differences in all its forms. We believe that the feeling of belonging allows people to become their best version, building an increasingly welcoming and productive environment.

All qualified candidates will be considered for our positions, without distinction of race, gender, age, nationality or disability.

Be part of a leading company that brings plant potential to life

#LI-PC1

Syngenta Seeds is one of the world’s largest developers and producers of seed for farmers, commercial growers, retailers and small seed companies. Syngenta seeds improve the quality and yields of crops. High-quality seeds ensure better and more productive crops, which is why farmers invest in them. Advanced seeds help mitigate risks such as disease and drought and allow farmers to grow food using less land, less water and fewer inputs.

Syngenta Seeds brings farmers more vigorous, stronger, resistant plants, including innovative hybrid varieties and biotech crops that can thrive even in challenging growing conditions.

Syngenta Seeds is headquartered in the United States.