The EAME Invoice to Pay (I2P) Helpdesk team is responsible for supporting our external vendors and internal end-users throughout the lifecycle of Syngenta’s Invoice to Pay process. The Invoice to Pay Issue Resolution Interns provide exceptional customer service, promptly and accurately when responding to internal and external queries.
Invoice to Pay Issue Resolution Intern is required to:
- Support end-users and Finance Operations teams in every aspect of Invoice to Pay Services (I2P) and interact with all I2P operations & service teams across Syngenta, within the full range of I2P
- Courteously, accurately, and professionally respond to inbound calls from Syngenta employees and external suppliers on the Invoice to Pay process area
- Manage the inflow of supplier requests and internal user finance query through Service Now ticketing tool
- Keeping the targeted deadlines and timelines to deliver accepted actions
Qualifications
At Syngenta we are highly people focused – we look for professionals who are engaged, collaborative and excellent in execution. Leaders are expected to communicate effectively, develop teams and lead by example. Our industry and our function are changing rapidly so we are looking for new team members with a strong desire to develop themselves.
You will be a great fit if you have:
- Ongoing University/College studies in day-time schedule
- Available to work at least 24 hours on a weekly basis
- Fluent English and at least upper intermediate German language knowledge
- Excellent verbal and written communication skills, confidence to interact with vendors and end users across the company
- Customer- and service-oriented thinking
- Good analytical skills in order to determine the best course of action to resolve incoming queries
- Strong ability of multi-tasking and prioritizing, excellent time management
- Ability to apply knowledge of process and policy when providing answers or solutions
- Confidently using Microsoft Office (Outlook, Excel, Power Point) applications
Additional Information
Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
Company Description
Syngenta Group is one of the world’s leading sustainable agriculture innovation companies, with roots going back more than 250 years. Our 53,000 people across more than 100 countries strive every day to transform agriculture through tailor-made solutions for the benefit of farmers, society and our planet – making us the world’s most local agricultural technology and innovation partner. Syngenta Group is committed to operating at the highest standards of ethics and integrity. This is a commitment that we are making to investors, customers, society and employees. Syngenta Group is also committed to maintaining a workplace environment free from discrimination and harassment.
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