Job description
Role Purpose: Responsible for managing IT service delivery for one or more SAP platforms / services. Responsibilities includes:
- Service Management: Manage the total scope of IT delivery (Cost, Quality and Time)
- Relationship Management: Maintain good relationship with Syngenta Stakeholders
- Supplier Management: Manage and build sustainable relationships with Strategic Partners
- Driving KPI’s for the service with Vendors.
Scope (Key Accountabilities)
- Should have knowledge on business process and its mapping in SAP for anyone of the area - Finance, Procurement or Manufacturing
- Should have good knowledge on SAP Applications like ECC, APO, BW, MDM along with Integrations - SAP PO, BODS, SAP HCI
- Should knowledge and understanding on SAP Basis and Infrastructure mainly on Public Cloud
- Should be able to become bridge between application and infrastructure teams
- Accountable for their area of responsibility, operating and improving services and compliance in alignment with global policies and standards
- Drive Service Management leading to SLA achievement and high level of customer satisfaction
- Focus and drive service SLAs that is not meeting expectations working collaboratively with stakeholders
- Owns regular service performance (platforms and suppliers) dashboard reporting on KPIs and SLAs/OLAs
- Manage cost of delivery by looking at better ways to provide service in a cost efficient manner
- Incident, problem, escalation, configuration, release and capacity management
- Compliance with all Internal and External Audit observations
- Smooth transition of projects into production. Achieve run stabilization within 2- 3 months
- Build a healthy and working relationship with key stakeholders
- Identify and drive service improvements effectively
- Connect with business facing stakeholders to understand the improvement areas and drive them
Qualification, Experience & Critical leadership capabilities
- Overall 8- 10 years of IT experience, of which 4--6 years of professional SAP Global Service delivery/ management experience
- Computer science, engineering or technical related degree
- ITIL V3 experience (certification desirable)
- Technologies: SAP Applications (SAP ECC, BI, SCM, Integration)
- Working experience on S4, CFIN, BW4 HANA, cloud computing is an advantage
- Should have Functional knowledge, in at least one stream (Eg: Finance, Procurement, Manufacturing)
- Should have worked in DevOps setup and have clarity on DevOps and Agile methodologies
- Should be well versed with Public Cloud infrastructure and how SAP operates in Public Cloud
- Excellent communication around issues, managing escalations, opportunities and documentation skills with attention to detail
- Solid experience in client facing and managing outsourced partners
- A Team player with a collaborative attitude, proactive and ability to work under pressure
At the Syngenta Group, our 56,000 people across more than 90 countries strive every day to transform agriculture through tailor-made solutions for the benefit of farmers, society and our planet – making us the world's most local agricultural technology and innovation partner.
Website address - https://www.syngentagroup.com/
University degree (Bachelors) in a commercial/ business or technical/IT subject
Note: Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.
Follow us on: LinkedIn
LI page - https://www.linkedin.com/company/syngentagroup/posts/?feedView=all

Join the most trusted and collaborative team in agriculture
We offer very diverse opportunities for leaders, experts, students and graduates. And we will nurture you, so you can grow and contribute in your own unique way.
Join our talent networkLatest jobs
Salary
Location
ar, Río Cuarto
Job Type
Temporary
Function
Trait Development
Remote or Office
On-site
Brand
Syngenta Crop Protection
Location
Río Cuarto
Description
UbicaciónRio Cuarto - Argentina.Hacemos la diferencia Serás parte del equipo de Research & Development dando soporte a las operaciones de Crop Protection.A través de los valores Pasión por Nuestros C
Reference
795aa842-4197-462f-9dcb-d598d4894361
Expiry Date
01/01/0001
Salary
Location
ar, Buenos Aires
Job Type
Internship
Function
Functional Leadership
Remote or Office
On-site
Brand
Syngenta Group
Location
Buenos Aires
Description
Hacemos la diferenciaSerás parte del equipo de Sustentabilidad, dando soporte al área. A través de los valores Pasión por el cliente, El Cómo importa y Ejecución Determinada vivirás y experimentarás u
Reference
21d30116-846a-4373-a417-5f1f29a4a1dd
Expiry Date
01/01/0001
Salary
Location
th, Bangkok
Job Type
Permanent
Function
Product Biology
Remote or Office
On-site
Brand
Syngenta Crop Protection
Location
Bangkok
Description
Lead regional Insect Control portfolio of projects, within AMEA & JANZ Crop Protection Development (CPD), including new active ingredients and product life cycle management projectsEnsure delivery of
Reference
a3d0bb40-3890-4775-bb49-9e404beb680a
Expiry Date
01/01/0001
Salary
Location
it, Cremona
Job Type
Temporary
Function
Sales
Remote or Office
On-site
Brand
Syngenta Group
Location
Cremona
Description
All’interno della zona di competenza, l'attività prevede:•la gestione dei rapporti con i rivenditori, inclusi la conduzione della campagna commerciale, il controllo degli stock e la raccolta del cre
Reference
0a9d49d6-53ee-42c9-b821-42c50e57ba2a
Expiry Date
01/01/0001
Salary
Location
us, Greensboro
Job Type
Permanent
Function
Supply Chain Management
Remote or Office
On-site
Brand
Syngenta Crop Protection
Location
Greensboro, NC
Description
About the program: The Production & Supply Development Program (PSDP) is a rotation-based program providing opportunities that expose associates to diverse experiences, with a total program commitment
Reference
04d353b9-d5d3-4869-a990-51127922edbe
Expiry Date
01/01/0001
Salary
Location
hu, Budapest
Job Type
Permanent
Function
Finance Business Partnering
Remote or Office
On-site
Brand
Syngenta Seeds
Location
Budapest
Description
As an FP&A Analyst you will perform Financial Planning & Analysis activities for seeds production and supply, supporting the team in logistics and inventory controlling. Being a trusted partner to res
Reference
f2a2ad3c-5a49-44a4-b219-866857af33e0
Expiry Date
01/01/0001
Salary
Location
us, Algona
Job Type
Permanent
Function
Sales
Remote or Office
On-site
Brand
Syngenta Seeds
Location
Algona, IA
Description
At Syngenta, we believe every employee has a role to play in safely feeding the world and taking care of our planet. To support that challenge, We are currently seeking a Golden Harvest Sales Represen
Reference
1d435593-9c08-4691-ac1b-eccc2f24ed86
Expiry Date
01/01/0001
Salary
Location
us, Mason City
Job Type
Permanent
Function
Sales
Remote or Office
On-site
Brand
Syngenta Seeds
Location
Mason City, IA
Description
At Syngenta, we believe every employee has a role to play in safely feeding the world and taking care of our planet. To support that challenge, We are currently seeking a Golden Harvest Sales Represen
Reference
c7877c79-0e47-45c8-b1fd-f417dda8df07
Expiry Date
01/01/0001
Salary
Location
us, Fort Dodge
Job Type
Permanent
Function
Sales
Remote or Office
On-site
Brand
Syngenta Seeds
Location
Fort Dodge, IA
Description
At Syngenta, we believe every employee has a role to play in safely feeding the world and taking care of our planet. To support that challenge, We are currently seeking a Golden Harvest Sales Represen
Reference
8ea8eee4-dcae-4bc0-9a8b-cb95fbc94ecb
Expiry Date
01/01/0001
Salary
Location
us, Greensboro
Job Type
Permanent
Function
Supply Chain Management
Remote or Office
On-site
Brand
Syngenta Crop Protection
Location
Greensboro, NC
Description
About the program: The Production & Supply Development Program (PSDP) is a rotation-based program providing opportunities that expose associates to diverse experiences, with a total program commitment
Reference
5ad85729-56d3-4bbd-aa1b-aaf022f30d95
Expiry Date
01/01/0001
Articles you might be interested in
.jpg)
Teaser
NewsContent Type
BlogPublish date
07/18/2022
Summary
Collaboration and innovation are at the heart of Syngenta Group’s approach to global agriculture. Driven by that spirit, the company recently convened “Innovating Together” in Tel Aviv, a three-day co
.jpg)
Teaser
StoriesContent Type
BlogPublish date
07/15/2022
Summary
The My Garden project started by our Syngenta Group Ambassador comes to its grand finale, with a group of friends enjoying Aleksander’s fresh produce. Over the past few months our Syngenta Group Amba
.jpg)
Teaser
NewsContent Type
BlogPublish date
07/14/2022
Summary
By Syngenta Group News Service May 2022 Syngenta Group CEO Erik Fyrwald calls for wider science-based dialogue on transforming agriculture. In a recent interview with Switzerland’s NZZ am Sonntag, our

Teaser
NewsContent Type
BlogPublish date
07/13/2022
Summary
Licensing agreement with HL Hutchinsons (HLH) signed to supply farmers with precision soil analysis service Interra® Scan offers one of the world’s highest resolution soil mapping services to optimiz
+(1).jpg)
Teaser
NewsContent Type
BlogPublish date
07/04/2022
Summary
Syngenta Group is committed to building on our rich network of strategic sustainability partnerships with academic institutions, the food value chain, agricultural businesses and farmers to increase t
Join the most trusted and collaborative team in agriculture
Every one of our talented employees helps shape who we are and the impact we make on agriculture.
We offer very diverse opportunities for leaders, experts, students and graduates. And we will nurture you, so you can grow and contribute in your own unique way.
Start your job search now
Every one of our talented employees helps shape who we are and the impact we make on agriculture.
We offer very diverse opportunities for leaders, experts, students and graduates. And we will nurture you, so you can grow and contribute in your own unique way.