Digital Support Specialist

Role purpose

• The Digital Support Specialist will be responsible for providing support to farmers using our farm management and field monitoring platform. This includes onboarding farmers onto the platform, drawing up field boundaries, setting up their accounts, and provide support in using the platform.

Accountabilities

• Onboard new users onto the platform, including setting up their accounts and providing training on how to use the software
• Draw up field boundaries and input them into the platform. This may require travelling to visit farms and gather field boundary information.
• Provide ongoing support to users, including answering questions and troubleshooting any issues they may have.
• Collaborate with the rest of the support team to continuously improve the platform and the support experience for users.
• Other duties as assigned: data entry, data enquiries, database management, etc.

The position will be based in the Western Cape, preferably near Stellenbosch/Paarl. 

Knowledge, Skills & Experience

Critical Knowledge

• Associates or Bachelor's degree in a related field such as agriculture or geography

Critical Skills

• Strong communication skills, both written and verbal, in both Afrikaans and English
• Strong attention to detail and the ability to work with precision and accuracy
• Passion for agriculture and technology
• Ability to work independently and as part of a team
• Willingness to learn and adapt to new technologies
• Willingness to travel to visit farms to onboard and support users with the platform.
• Goal and achievement orientated with a strong desire to meet and exceed expectations.
• Attention to detail to ensure data and reports are accurate and precise.

Critical Experience

• Strong computer skills and proficiency with common office software (e.g. Microsoft Office)
• Experience with farm management, field monitoring platforms or geographic information systems (GIS) (preferred, but not required)

Critical success factors & key challenges

• Own reliable travel to visit farms, driving on gravel roads.
• Clearly and comfortably communicate with clients who are predominantly Afrikaans

As a world market leader in crop protection, we help farmers to counter these threats and ensure enough safe, nutritious, affordable food for all – while minimizing the use of land and other agricultural inputs. Syngenta Crop Protection keeps plants safe from planting to harvesting.  From the moment a seed is planted through to harvest, crops need to be protected from weeds, insects and diseases as well as droughts and floods, heat and cold. Syngenta Crop Protection is headquartered in Switzerland.