Customer Services Project Coordinator

Location: São Paulo – SP 

Role Porpuse

• Understand the Syngenta Business strategy, identifying potential opportunities aligned with Marketing, Commercial, Finance, Production and Supply and CX Lead
• Understand the customer needs captured trough VoC the process, identifying potential opportunities aligned with CX Lead and Key areas of the organization
• Transform opportunities into changes, delivering customer value by segment in line with Syngenta Business Strategy  
• Orchestrate the design and implementation of the of the Schain changes and services that will delivery customer value and business strategy within the whole Production and Supply Organization and areas impacted.
• Champion the voice of the customer within the business, balancing interests alongside those of the business and other relevant priorities
• As SME – Subject Matter Expert:
• Promote an internal culture of continuous improvement (looking at processes trends and opportunities and acting on them and coordinating resolution with different teams across the business)
• Lead the transformation agenda in Customer Services Brazil
• Represent Customer Services Brazil at the COE P&S change processes (Portfolio, Small Changes and D&A boards)
• Align demand from territories with the functional area strategy and priorities
• Act as Brazil Design Authority for a given subject area
• Lead the Competences Development approach to enhance people technical knowledge

Responsibilities

• Engage with customers and colleagues to better understand customers, their needs, expectations, and opportunities for improved fulfilment of their interactions with Syngenta 
• Working on long term solutions which influence strategic choices to better serve customers and the business ambitions
• Work closely with the commercial, marketing, production and supply leads to improve customer outcomes throughout
• Build strong relationships with external partners ensuring supply chain partners who impact the customer experience 
• Engage with CX Lead, customers, and colleagues to better understand customers, their needs, value, expectations, and opportunities for improved fulfilment of their interactions with Syngenta 
• Work on long term solutions which influence strategic choices to better serve customers and the business ambitions
• Design and implement new services model in line with customer value and business strategy (e.g. Cashback - pilots and scale-up, Larger Packages)
• Assess and redesign existing services in line with business need and customer (e.g. AG services)
• Design and implement SChain Services or SChain differentiation accordingly to customer Segment (e.g. Direct)
• Design and implement processes and systems changes in Customer services Brazil, aiming to operational excellence
• Act as Subject Matter Expert of Customer Services Brazil
• Understand the transformation agenda in Customer Services Brazil and share at the change process boards
• Ensure that all projects/initiatives are aligned with the transformation agenda in Customer Services Brazil (prioritization)
• Participate on the Portfolio/Small changes boards and build strong relationship with the SME community
• Be aware and identify impacts/overlaps from other areas initiatives in your area of expertise
• Lead the change management process to support initiatives implementation (training, procedures, etc)
• Prepare project chart to submit it to the Portfolio/Small changes boards, ensuring the right maturity level of it prior its submission (Gates concept)
• Act as design authority to support program, projects and changes

WL4A

At Syngenta we are highly people focused – we look for professionals who are engaged, collaborative and excellent in execution. Leaders are expected to communicate effectively, develop teams and lead by example. Our industry and our function are changing rapidly so we are looking for new team members with a strong desire to develop themselves. 
 

• Degree in Supply Chain, Business Administration, Engineering or correlated degrees
• APICs – Inventory Management certification desired
• Program and Project management skills and experience 
• Change management skills and experience

Critical experience

• Minimum experience: 5 years in Supply Chain, especially in downstream, understanding customer values, leading the transformation of the Supply Chain in response to it

Critical technical, professional and personal capabilities

• Understand Supply Chain Network, its interconnection and impact on Customers’ Experience
• Mindset and attitude of Innovation 
• Reverse Logistics experience
• Customer Complaints experience
• Ability to understand customer value and transform the supply Chain
• Ability to handle pressure and remain cool-headed
• Agile Learning curve
• Ability to simplify and see trends in complex information and data
• Mindset of continuous improvement
• Ability to develop a strategy agenda for change
• Tenacity in the face of opposition
• Advanced in English 
• Analytical Thinking: Ability to assess and resolve problems and conflicts
• Ability to influence stakeholders and gain support
• Ability to manage diverse stakeholders
• Negotiation and prioritization
• Change management
• Program and Project management
• Critical leadership capabilities
• Sets ambitious strategic
• Communicates with impact 
• Leads change and holds ambiguity 
• Builds a culture of innovation
• Focuses on customers 
• Manages for performance 
• Collaborates across boundaries

Beyond just believing in the power of diversity, Syngenta promotes an inclusive culture that includes differences in all its forms. We believe that the feeling of belonging allows people to become their best version, building an increasingly welcoming and productive environment.
All qualified candidates will be considered for our positions, without distinction of race, gender, age, nationality or disability.

Be part of a leading company that brings plant potential to life
 

As a world market leader in crop protection, we help farmers to counter these threats and ensure enough safe, nutritious, affordable food for all – while minimizing the use of land and other agricultural inputs.

Syngenta Crop Protection keeps plants safe from planting to harvesting.  From the moment a seed is planted through to harvest, crops need to be protected from weeds, insects and diseases as well as droughts and floods, heat and cold.
Syngenta Crop Protection is headquartered in Switzerland.