Customer Services officer

Role Purpose

• Customers’ order management including order processing & invoicing.
• Warehouse management in relevant areas e.g. inventory management, FIFO, expiry management etc.
• Implementation of Internal Control & guidelines in customer services operation.
• Implementation of Syngenta HSE MS at the warehouse.

Accountabilities

• Expense checking & reimbursement of sales staff.
• Customers’ accounts clearing & payment posting in gSAP & FEP.
• Support warehouse manager in the Implementation of Syngenta HSE & Security at the warehouse.
• Manage and address customers’ inquiries regarding product availability and customers’ financials.
• Management of petty cash for the warehouse.
• Management of return orders including product lift back.
• Orientation of new joiners about financial guidelines for expense reimbursement.
• Warehouse expense monitoring and analysis.
• Identify the opportunities for cost saving and take the initiative.

Syngenta is a global leader in agriculture; rooted in science and dedicated to bringing plant potential to life. Each of our 28,000 employees in more than 90 countries work together to solve one of humanity’s most pressing challenges: growing more food with fewer resources. A diverse workforce and an inclusive workplace environment are enablers of our ambition to be the most collaborative and trusted team in agriculture.

Our employees reflect the diversity of our customers, the markets where we operate and the communities which we serve. No matter what your position, you will have a vital role in safely feeding the world and taking care of our planet. Join us and help shape the future of agriculture

Critical Experience

• 2-3 years as an Accounts Officer.

Critical Technical, Professional and Personal Capabilities

• Must have gSAP hands-on experience.
• Knowledge of custom services process and technicalities.
• Understanding of Supply chain processes in general and customer services’ functionalities & processes in particular.
• Team player, working closely with planning, production sites, warehouses, and sales teams.
• Analytical and Strategic thinking.
• Ability to influence and gain support.
• Understand Distribution Safety dynamics and guidelines.