Customer Programs Lead- Remote

About Us
At Syngenta, we are working to build the most collaborative and trusted team in agriculture that provides leading seeds and crop protection innovations to enhance the prosperity of farmers. We are currently seeking a Customer Account Specialist for the Customer Service team in Field-Minnesota or remote. As a Customer Account Specialist, you will communicate with the key internal stakeholders and customers.
 
You will enhance the prosperity of farmers by:

• Managing assigned accounts and offering a high level of customer satisfaction
• Ensuring the accuracy and timeliness of order management and fulfillment transactions for Seed accounts
• Demonstrating extensive knowledge of Syngenta sales programs and policies
• Anticipating situations and developing approaches that maximize business opportunities
• Proactive finding new ways to build he clients’ business and growing accounts
• Supporting and collaborating with business unit management in achieving targeted goals to maintain renewal business
• Support and collaborate with business unit management in achieving targeted goals to maintain renewal business

Accountabilities 

• Communicate with key internal stakeholders and customers
• Assist in non-Service Center Representative roles within the Department as business changes dictate
• Understand Agronomy and product positioning in marketplace
• Understand areas of Crop Protection, Seeds, and Agriculture industry
• Identify business opportunities to develop and implement required tactics
• Handle routine and complex situations on own with minimal supervision
• Fulfill customer inquiries, orders, and delivery requirements (Transportation, Planning, Distribution, and Technical)
• Understand the financial impact of decisions
• Visit customers and attend Field Days and Sales meetings
• Participate and contribute to external departmental teams
• Visa sponsorship is not available for this position

Syngenta Seeds is one of the world’s largest developers and producers of seed for farmers, commercial growers, retailers and small seed companies. Syngenta seeds improve the quality and yields of crops. High-quality seeds ensure better and more productive crops, which is why farmers invest in them. Advanced seeds help mitigate risks such as disease and drought and allow farmers to grow food using less land, less water and fewer inputs. Syngenta Seeds brings farmers more vigorous, stronger, resistant plants, including innovative hybrid varieties and biotech crops that can thrive even in challenging growing conditions. Syngenta Seeds is headquartered in the United States.

Requirements

• Bachelor’s degree preferred: Agriculture, Business or Accounting, required High School diploma
• Significant understanding of agriculture, marketplace dynamics, and the competitive Seed Sales environment
• Passion for meeting the needs of our growers and channel partners
• Knowledge and understanding of materials planning, inventory management, Logistics and Supply Chain Process
• Extensive knowledge and use of business tools used in Customer Service Center 
• Knowledge of SAP system and ability to recommend enhancements 
• Knowledge of database query and reporting

Preferred Requirements

• Demonstrated ability to deliver creative solutions to deliver for the customer and drive results
• Excellent communications skills
• Develop and share best practices with Customer Account team   
• Ability to effectively deliver results with cross functional teams

What We Offer:

• Full Benefit Package (Medical, Dental & Vision) that starts the same day you do
• 401k plan with company match, Profit Sharing & Retirement Savings Contribution 
• Paid Vacation, 12 Paid Holidays, Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts among others
• A culture that promotes work/life balance, celebrates diversity and offers numerous family-oriented events throughout the year

Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.

All your information will be kept confidential according to EEO guidelines.

Family and Medical Leave Act (FMLA) 
(http://www.dol.gov/whd/regs/compliance/posters/fmla.htm)

Equal Employment Opportunity Commission's (EEOC)
(http://webapps.dol.gov/elaws/firststep/poster_direct.htm)

Employee Polygraph Protection Act (EPPA)
(http://www.dol.gov/whd/regs/compliance/posters/eppa.htm)
 
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