Customer Operation Specialist 2

At Syngenta, we believe every employee has a role to play in safely feeding the world and taking care of our planet. To support that challenge, the Production & Supply team is currently seeking a Customer Operations Specialist 2, located in Omaha, Nebraska.

Responsibilities

The Customer Operations Specialist 2 is integral to ensuring a seamless customer experience by efficiently managing orders, addressing inquiries, and providing detailed product information. The ideal candidate will be a service-oriented individual with a commitment to excellence in customer support.

Accountabilities:

• Manage & monitor all order to cash account activities, process customer orders with precision, and ensure timely and accurate entry into our order management system.
• Act as the primary contact for customer/reseller inquiries, providing prompt and reliable information & resolving customer issues.
• Serve as a credit customer service representative, resolving questions regarding programs, processing, and payoff quotes.
• Develop and maintain strong relationships with key customers, understanding their business needs and providing tailored solutions.
• Train channel partner on order to cash business processes and policies that they are expected to perform.
• Validate order accuracy with channel partner via phone, email, or chat.
• Inform customers of product availability and initiate delivery.
• Leverage logistics support analytics to move shipped products in assigned geography and meet the area/business unit demands.
• Ensure compliance with legal, regulatory, and company policies and procedures in all customer operations activities.
• Prepare and present detailed reports on customer operations metrics to identify trends and recommend actions to improve performance.
• Proactively identify opportunities for process improvements and work with management to implement effective changes.

• Bachelor’s degree preferred
• Minimum 2 years’ experience in customer service, sales, or related support role
• Proficient in MS Office (Outlook, Word, Excel, PowerPoint), SAP, & Sales Force.
• Demonstrated ability to build and maintain relationships with customers and internal stakeholders.
• Strong interpersonal and communication skills including oral, listening, and writing skills
• Highly organized with the ability to prioritize tasks and manage time efficiently.
• Strong attention to detail, comfortable with numbers.
• Great team player, ability to achieve win-win conflict resolution.
• Strong analytical and problem-solving skills, with the ability to manage complex situations effectively.
• Ability to travel 10-15%
• Leverage analytics to make data-driven decisions.

What We Offer:  

• Full Benefit Package (Medical, Dental & Vision) that starts the same day you do. 
• 401k plan with company match, Profit Sharing & Retirement Savings Contribution. 
• Generous Vacation Policy in addition to paid holidays. 
• Maternity/Paternity Leave, Education Assistance, Wellness Programs and Corporate Discounts among other benefits. 
• A culture that celebrates diversity & inclusion, promotes professional development and strives for a work-life balance that supports the team members.  

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Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.