Customer Experience Specialist

At Syngenta, we believe every employee has a role to play in safely feeding the world and taking care of our planet. To support that challenge, the Production & Supply team is currently seeking a Customer Experience Specialist, located in Malta, Illonois.

Responsibilities

The Customer Experience Specialist ensures a positive and seamless journey for our farmer customers, understanding their product and service needs, providing support, and gathering feedback to continually enhance the overall customer experience.

Accountabilities:

• Provide exceptional customer service by addressing farmer inquiries, resolving issues, and ensuring a positive customer experience.
• Advocate for farmers and contribute to an improved customer experience by providing actionable feedback and solutions to internal partners. Act as a champion for customer service excellence and operational best practices by driving process improvements, standardization, and efficiency.
• Train and guide customers on digital tools utilization and services to meet their needs and achieve their goals.
• Address complex farmer issues in real time via phone/email, leveraging critical thinking and troubleshooting skills to ensure a seamless and satisfactory resolution.
• Ensure a comprehensive understanding of sales programs and policies to effectively respond to farmers' inquiries and provide pertinent information.
• Proactively anticipate and develop strategies to maximize business opportunities, collaborate with cross-functional teams to achieve targeted goals for key business initiatives, and develop reports to communicate progress across the organization

• Bachelor’s degree in Business, Agriculture, or related field, OR 3+ years’ experience in a customer service, account management, or customer success role
• Demonstrable experience in customer-facing role
• Advanced proficiency in CRM tools (i.e., Salesforce, SAP)
• Excellent interpersonal and relationship management skills
• Thrives in a fast-paced, matrixed environment; calm under pressure
• Solution/results-oriented
• Adaptable to changing business priorities and customer demands
• Strong prioritization and time management capabilities
• Critical thinking/Analysis skills
• Domestic travel 5-10%

What We Offer:  

• Full Benefit Package (Medical, Dental & Vision) that starts the same day you do. 
• 401k plan with company match, Profit Sharing & Retirement Savings Contribution. 
• Generous Vacation Policy in addition to paid holidays. 
• Maternity/Paternity Leave, Education Assistance, Wellness Programs and Corporate Discounts among other benefits. 
• A culture that celebrates diversity & inclusion, promotes professional development and strives for a work-life balance that supports the team members.  

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Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.