Customer Account Specialist - Hybrid

At Syngenta, we are working to build the most collaborative and trusted team in agriculture that provides leading seeds and crop protection innovations to enhance the prosperity of farmers. We are currently seeking a Customer Account Specialist for the Customer Service Team in Greensboro, NC.

You will enhance the prosperity of farmers by:

Providing reliable, high quality customer service to an assigned client base of Syngenta retail and grower customers by establishing strong, trusting relationships and managing product order process from initiation through fulfilment.

Accountabilities

• Responsible for establishing and maintaining solid relationships with assigned client base
• Supply timely responses regarding product, pricing and program information; Ensures the accuracy and timeliness of all order management and fulfillment transactions
• Anticipates customer needs based on sound understanding of their business and current market
• Identifies and initiates necessary action to resolve issues between customer requirements and Syngenta’s ability to fulfill those requirements; Proactively communicates and/or escalates any product or order fulfilment issue(s) and proposed resolution(s) to all affected stakeholders
• Collaborates with key commercial stakeholders in support of overall sales and customer retention goals
• Communicates with Production and Supply stakeholders as required with respect to supply and demand and/or inventory issues
• Independently visits customers and attends field/sales meetings as required
• Build trust and strong relationships with top tier customers
• Interact with various management levels, including senior staff
• Handle conflict independently and identify appropriate resolution
• Ensures policy and procedure compliance at the operational level
• Works collaboratively with the team to meet order requirements and develop in-bound & out-bound customer relationships
• Knowledge of database query/reporting
• Identifies business opportunities and develops and implements required tactics
• Extensive knowledge and use of business tools used in Customer Service Center
• Trains others on utilizing business tools
• Ability to understand the financial impact of decisions

• Bachelor’s Degree in a relevant discipline (commerce, agriculture, science) highly preferred
• High School Diploma or GED required
• General understanding of Agriculture as it relates to Crop Protection, Seeds, and/or Farming practices
• General understanding of business processes related to order fulfilment (materials planning/inventory management/logistics and supply chain processes)
• Experience with Microsoft Excel at an intermediate level (i.e. VLOOKUP, Pivot tables)
• Advanced knowledge of SAP system preferred
• Experience in a role that required strong customer service with a business savvy acumen
• Ability to manage messaging to customers in a professional way
• Individual must be authorized to work in the United States for Syngenta without work authorization sponsorship now or in the future. 
• Visa sponsorship is not available for this position

• A culture that celebrates diversity & inclusion, promotes professional development, and strives for a work-life balance that supports the team members. Offers flexible work options to support your work and personal needs
• Full Benefit Package (Medical, Dental & Vision) that starts your first day
• 401k plan with company match, Profit Sharing & Retirement Savings Contribution
• Paid Vacation, Paid Holidays, Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts, among other benefits

Syngenta has been ranked as a top employer by Science Journal.
Learn more about our team and our mission here:  https://www.youtube.com/watch?v=OVCN_51GbNI

Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.

Family and Medical Leave Act (FMLA)(http://www.dol.gov/whd/regs/compliance/posters/fmla.htm)

Equal Employment Opportunity Commission's (EEOC)(http://webapps.dol.gov/elaws/firststep/poster_direct.htm)

Employee Polygraph Protection Act (EPPA)(http://www.dol.gov/whd/regs/compliance/posters/eppa.htm)

All your information will be kept confidential according to EEO guidelines.

#LI-EH7

As a world market leader in crop protection, we help farmers to counter these threats and ensure enough safe, nutritious, affordable food for all –while minimizing the use of land and other agricultural inputs. Syngenta Crop Protection keeps plants safe from planting to harvesting. From the moment a seed is planted through to harvest, crops need to be protected from weeds, insects and diseases as well as droughts and floods, heat and cold.

Syngenta Crop Protection is headquartered in Switzerland.