- Drives standard ways of working and Continuous Improvement, collaborate with key users to build data analytics models for process improvements. Work with data engineers (Infosys and Regional/Global BPC), where required, to identify data requirements. Performs regular assessments to understand the process performance.
- Deploy and provide data analysis and reports with regard to Order to Cash activities, defining improvement plans through data mining exploitation (Celonis)
- Provide local specific business process expertise focused on customer experience benefits
- Translate business needs into user stories that enable the incremental delivery of value
- Inbound & Outbound phone call flows analysis and reporting in order to optimize ways of working and processes thanks to Automatic Call distributor usage
- Act as the point of escalation for Customer Service team and the broader Production & Supply Chain function, in the use of the business processes systems and as reference for SAP SD queries
- Maintain and enhance customer master data management
- Support order to cash daily activities
- Customer claims and related data according to existing policies and processes
- Contribute actively to the business process community (key users, CoE, IT, etc)
Qualifications
Requirements for the role:
- Bachelor's degree or relevant technical diploma or equivalent
- Functional experience in system use: SAP
- Candidates must speak Italian and have an excellent English B2.
- Dynamic and proactive
- Good communication and relational skills
- Pragmatic and organized approach towards working
Additional Information
Additional information
- Temporary contract
- Dates: from November/December 2023 to October/November 2024
Duration: 12 months
Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status
Company Description
Syngenta is leading science-based agtech company; dedicated to bringing plant potential to life. Each of our 28,000 employees in more than 90 countries work together to solve one of humanity’s most pressing challenges: growing more food with fewer resources. A diverse workforce and an inclusive workplace environment are enablers of our ambition to be the most collaborative and trusted team in agriculture.
Our employees reflect the diversity of our customers, the markets where we operate and the communities which we serve. No matter what your position, you will have a vital role in safely feeding the world and taking care of our planet. Join us and help shape the future of agriculture.
We invite you to help us shape the future of agriculture. At Syngenta, we believe every employee has a role to play in safely feeding the world and taking care of our planet.
To support that challenge, we’re looking for a: Business Process & Customer Service Specialist
.jpg)
.jpg)
.jpg)
+(1).jpg)