Job description
🌿🦾 Bora traduzir em atividades?
- Mapear, documentar e manter atualizados os processos operacionais da área de CS.
- Criar automações e buscar ferramentas que aumentem a eficiência do time.
- Monitorar e analisar KPIs da jornada do cliente e dos processos internos.
- Realizar análises quantitativas e qualitativas para apoiar decisões estratégicas.
- Garantir a integridade e governança dos dados de Customer Success.
- Atuar como ponte entre CS, Vendas, Marketing e Produto para implementar melhorias contínuas.
🌱👩💻 Como é o dia a dia de #Cropwiser?
Nenhum dia é igual ao outro e a gente ama esse dinamismo. Aliamos um ambiente de startup com forte liberdade e autonomia + a expertise de uma empresa global de alto impacto. Por isso, se você quer protagonizar a evolução do agro, fazer parte de um time f#d@ e viver um fast-paced environment, com uma baita abertura para novas ideias, chega mais! Estávamos à sua espera!
🍃 🕵️ E o desafio de ser Analista de CS Ops?
Você será peça-chave para garantir que a operação de Customer Success funcione de forma eficiente, escalável e orientada por dados. Vai atuar com automações, processos e análises que impactam diretamente a jornada dos nossos clientes e a performance do time de CS. Se você curte resolver problemas, estruturar processos e transformar dados em decisões, essa vaga é pra você!
📢 E o que você precisa ter pra fazer isso bem?
- Experiência prévia em áreas de Customer Success, CS Ops, RevOps ou áreas correlatas.
- Perfil analítico, organizado, com boa comunicação e foco em melhoria contínua.
- Experiência em criação e documentação de processos.
- Domínio de ferramentas de CRM (Salesforce é um diferencial).
- Excel intermediário a avançado.
- Conhecimento em ferramentas de visualização de dados como Power BI ou Tableau.
- Familiaridade com ferramentas de automação (ex: Zapier, Make, Workflows no Salesforce).
- Noções de SQL são um diferencial.
🍀👀 Além do ecossistema f#d@, o que você ganha com isso?
A gente acredita que boas experiências começam dentro de casa — por isso, nossos benefícios cuidam de você em todas as dimensões: saúde, bem-estar, família, carreira e qualidade de vida.
- Plano de Saúde e Odontológico, com cobertura nacional — sem custo de mensalidade pra você;
- Conexa Saúde: acompanhamento psicológico e nutricional;
- Wellhub (Gympass): para você e seus dependentes se movimentarem do seu jeito.
- Vale Alimentação/Refeição no iFood Card;
- Benefício flexível extra também via iFood Card;
- Acesso a plataformas de desenvolvimento pessoal e técnico;
- Seguro de vida;
- Parceria com o SESC-MG para aproveitar benefícios em educação, saúde e bem-estar;
- Horário flexível, independente do modelo de trabalho.

Join the most trusted and collaborative team in agriculture
We offer very diverse opportunities for leaders, experts, students and graduates. And we will nurture you, so you can grow and contribute in your own unique way.
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Join the most trusted and collaborative team in agriculture
Every one of our talented employees helps shape who we are and the impact we make on agriculture.
We offer very diverse opportunities for leaders, experts, students and graduates. And we will nurture you, so you can grow and contribute in your own unique way.
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Every one of our talented employees helps shape who we are and the impact we make on agriculture.
We offer very diverse opportunities for leaders, experts, students and graduates. And we will nurture you, so you can grow and contribute in your own unique way.