Accounts Payable Team Lead

Be part of the Invoice to Pay Services (I2P) department giving support to the area. Through the values: Passion for Customers, How Matters and Determined Execution you will live and experience a critical role for our business.

Tasks and responsibilities:

• Responsible and accountable for the day-to-day management and supervision of the EAME Invoice to Pay Helpdesk team with process management and business interactions 
• Lead, monitor and review day to day operational performance, ensure that SLAs and KPI targets are met
• Provide timely support and proactively connect with internal and external stakeholders to resolve high impact escalations and urgent queries
• Build and shape a high performing team with customer centric mindset, knowledge, empowerment, and sense of purpose that delivers valuable and timely support to our internal/external stakeholders
• Monitor, drive engagement within the team and collaborate with cross-functional teams in order to meet key deliverables
• Hire, train, supervise and mentor team members to reach full potential
• Ensure that process documentations are complete and up to date
• Create a culture of continuous improvement via identifying opportunities for process/system optimization and work with I2P Business Partners and Operation teams to implement them
• Drive and Support transformation activities associated with new digital implementations (i.e. ServiceDesk Automation via Machine Learning)

At Syngenta we are highly people focused – we look for professionals who are engaged, collaborative and excellent in execution. Leaders are expected to communicate effectively, develop teams and lead by example. Our industry and our function are changing rapidly so we are looking for new team members with a strong desire to develop themselves.

You will be a great fit if you have:

• 2-3 years of relevant experience in a customer service environment with I2P or P2P domain
• Strong people and performance management skills, tracked record in coaching and leading a team (preferably in SSC environment) 
• Strong Accounts Payable, P2P, I2P knowledge operations at multinational companies (preferably SSC environment)
• Fluent English knowledge and an additional European language (German / French / Spanish / Italian / Polish) is an advantage
• Customer- and service-oriented thinking
• Excellent verbal and written communication skills, ability to build effective working relationships
• Solid coordination and organizational skills (for a team of 8-10 onshore & offshore team members)
• Proactive approach to problem solving, ability to apply knowledge of process and policy when providing answers or solutions
• Experience in supporting innovation, continuous improvement in terms of technologies, processes, procedures and tools
• Knowledge of systems: MS Office, Service Now, Concur, SAP, Vendor Invoice Management (VIM) (desirable)
• Team player, Service Focus, Judgement
• Execution, Results Orientation and Collaboration
• Experience in knowledge transfer, migration or building a new team is a plus

Our efforts to become a really good place to work

• Dynamic and international environment
• Long-term opportunities
• High quality office environment
• Possibility of working from home

Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.

Syngenta Group is one of the world’s leading sustainable agriculture innovation companies, with roots going back more than 250 years. Our 53,000 people across more than 100 countries strive every day to transform agriculture through tailor-made solutions for the benefit of farmers, society and our planet – making us the world’s most local agricultural technology and innovation partner. Syngenta Group is committed to operating at the highest standards of ethics and integrity. This is a commitment that we are making to investors, customers, society and employees. Syngenta Group is also committed to maintaining a workplace environment free from discrimination and harassment.