The Global Services Delivery Lead will be accountable for the design, implementation, and operational performance of global HR service delivery across the employee lifecycle. This role ensures that services are delivered reliably, efficiently, and in alignment with business needs, leveraging technology, automation, and data-driven insights to enhance employee experience and productivity.
We all have a critical role to play and add value. Here is how this role will help:
- Define and execute the global HR service delivery strategy in alignment with organizational goals.
- Lead Global transformation agenda to evolve our delivery strategy, optimize simplify processes, enhance automation, and improve service quality.
- Own the service delivery model and ensure alignment with global frameworks and compliance standards, and risk management.
- Drive the development, execution and evolution of a holistic employee experience strategy, in close collaboration with the GSS organization, ensuring alignment with leading external benchmarks and organizational objectives. Leverage data, feedback, and to continuously
- Partner with Global and regional HR Operations organization to shape and continuously improve the end-to-end employee experience, drive scalability and efficiency.
- Oversee end-to-end delivery of HR services across geographies, ensuring consistency, scalability, and quality.
- Monitor service performance through KPIs and SLAs, driving continuous improvement and issue resolution.
- Manage strategic third-party vendors and outsourcing partners, ensuring robust service performance, commercial efficiency and service governance.
- Lead and develop a team of senior professionals, fostering a culture of accountability, inclusion, innovation and growth mindset.
- Build and maintain strong relationships with internal stakeholders including COEs, HR Digital, regional HR teams, GSS and business leaders.
- Lead change management efforts to embed new ways of working and ensure successful adoption of service enhancements.
Company Description
Syngenta is one of the world’s leading agriculture innovation company (Part of 33.4 billion USD Syngenta Group) dedicated to improving global food security by enabling millions of farmers to make better use of available resources. Through world class science and innovative crop solutions, our 60,000 people in over 100 countries are working to transform how crops are grown. We are committed to rescuing land from degradation, enhancing biodiversity and revitalizing rural communities.
A diverse workforce and an inclusive workplace environment are enablers of our ambition to be the most collaborative and trusted team in agriculture. Our employees reflect the diversity of our customers, the markets where we operate and the communities which we serve. No matter what your position, you will have a vital role in safely feeding the world and taking care of our planet.
Qualifications
At Syngenta we are highly people focused – we look for professionals who are engaged, collaborative and excellent in execution. Leaders are expected to communicate effectively, develop teams and lead by example. Our industry and our function are changing rapidly so we are looking for new team members with a strong desire to develop themselves.
You will be a great fit if you have:
- Master’s degree in Human Resources, Business Administration, or related field.
- Fluent English language knowledge; additional languages a plus.
- Minimum 15 years of professional experience, with at least 5 years in global HR service delivery or operations.
- Proven track record in leading complex, transformational projects across multinational environments.
- Experience managing large teams and vendor ecosystems in a matrixed organization.
- A strategic mindset with proven ability to drive execution and deliver measurable results.
- Comprehensive knowledge of HR processes, service management principles, and digital transformation.
- Strong analytical capabilities and experience in strategic decision-making and problem-solving
- Outstanding stakeholder management skills.
- A collaborative leadership style that aligns with our values of customer success, partnership, accountability, and inclusion.
Additional Information
Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
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